Client Success Advocate

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

As a Client Success Advocate, you will provide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals to new solutions to solve technical problems and follow-up on the status of outstanding issues.

Use databases or other computerized systems to maintain up-to-date documentation.

• Learn about the industry, system, module, and product, and use that information to interact with clients.

• Facilitates client inquiries and learns how to conduct research to solve issues within established guidelines. Receives education for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology.

• Assists in clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions, and communicating the resolution to the client. Has direct contact with the client to assist in the resolution of the client's issue or assist in the definition of the client's problem for subsequent action.

• Listens to the calls with technical, account management, vendors and/or the client when necessary, and with direction, updates issue tracking systems, while keeping the client informed.

• Learn to analyze and evaluate client-initiated changes, including options of maintenance requests, through thorough client consultation while learning best practices and how to conduct internal research. May perform maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.

• Learn about the client and begin building credibility through knowledge of systems and product functionality.

• Learn how to interpret technical client issues and project requests.

• Learn to use professional concepts and apply company policies and procedures to resolve routine issues.

• Works on problems with limited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Build stable working relationships internally.

• Normally receive detailed instructions on all work.

• Ability to solve problems using experience and good judgment.

• Demonstrated effective written and oral communication skills.

• Ability to understand and communicate technical changes in easy-to-understand business terms.

• Two years relevant experience in the credit card industry.

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, and theconnectionsare all unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

A Global payer thinks like a client,actslike anownerandwinsas one team. We're curious and innovative,always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Global payer.

Global Payments offers a comprehensive benefits package including medical, dental, and vision coverage, paid time off, retirement programs, charitable gift matching, and more. Learn more at Global Payments Benefits.

At Global Payments, we stand against racism, intolerance, and injustice in all forms. We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion, respect, and belonging drives everything we do.

Global Payments is an organization that stands against racism, intolerance and injustice in all its forms - one that respects, honors and celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company, we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments Company provides…