Technical QA Lead

Technical QA Lead

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

You will lead quality assurance strategy and test execution for complex technology initiatives across web, application programming interface (API) and database-based solutions. Partner with development, product, and cross-functional teams to define test approaches, improve release quality, and strengthen testing practices. This role matters by helping teams deliver stable, secure, and high-quality solutions through structured test leadership and continuous improvement.

• Create and implement comprehensive test strategies, test plans, and testing timelines for projects and releases.
• Define test scope, testing objectives, entry and exit criteria, and quality checkpoints across functional, performance, security, integration, and end-to-end testing.
• Lead testing activities across web, API, desktop, and database-based applications in on-premise and cloud-based test environments.
• Oversee defect identification, triage, tracking, resolution validation, and reporting throughout the defect lifecycle.
• Coordinate quality assurance resource planning, including test assignments, tooling usage, and execution priorities to support efficient delivery.
• Partner with development, product management, business, and release stakeholders to address quality risks and support smooth release cycles.
• Translate business, user, and system requirements into test scenarios, test cases, and automated or manual test scripts.
• Drive continuous improvement in team standards, test planning, automation adoption, metric collection, reporting, debugging support, and test execution practices.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

• 6+ years of experience in software quality assurance, test lead work, or test management across enterprise technology environments.
• 6+ years of experience testing web, application programming interface (API), desktop, and database-based applications.
• 6+ years of experience creating test strategies, test plans, test cases, and defect reporting for functional, integration, performance, and security testing.
• 6+ years of experience executing testing in on-premise and cloud-based environments and supporting end-to-end release validation.
• 6+ years of experience using test management, defect tracking, database query, and reporting tools, including Microsoft Office and comparable quality assurance platforms.
• Experience implementing end-to-end automation solutions and translating user, system, and business requirements into executable test scripts.
• Demonstrated ability to troubleshoot defects, analyze root causes, collect testing metrics, and communicate status clearly in verbal and written formats.
• Bachelor's degree in information technology, computer science, engineering, or a related field, or equivalent combination of education, related experience and/or military experience.

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
• We're better together. This role is fully on-site.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.