Associate Director

When You Join Verizon

You want more out of a career. A place to share your ideas freely — even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world.

Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

This role will be responsible for ensuring the accuracy, integrity, and performance of commercial operations execution of transactions such as commissions, incentives, perks, products, and other billing methods. You will partner cross functionally with various commercial, base, and operational teams to ensure the effectiveness of business performance and profitability across all Verizon Value Brands. You'll work closely with internal and external partners to update contracts, evolve and enhance our portfolio of offerings, and incentivize sales for optimum performance.

You will lead projects and people that develop and perform complex analyses to drive business decisions. You'll be constantly on the lookout for new modeling techniques, evolving technologies, and emerging industry trends so that we can stay ahead of the game. Your work directly reading feedback from our customers will help us meet our customers' needs and make it even easier for them to do business with us.

• Maintaining relationships with internal and external partners.
• Performing analyses to find actionable insights related to commercial performance.
• Conducting and guiding others through system usage assessments.
• Ensuring data quality and promoting process improvement, and automation.
• Translating customer insights into quantified business value, enabling data drive prioritization of initiatives and investments.
• Leveraging relevant technology tools to support executive level storytelling and decision making.

With an eye towards improving performance and predictability, you love to solve problems, and improve processes. Developing resolutions to complex problems, using your sharp judgment to develop methods, techniques, and evaluation criteria allows you to deliver solutions that make a huge impact. You're able to communicate technical information to non-technical audiences, and you take pride in your ability to share your considerable knowledge with your peers.

• Demonstrate critical thinking skills and inspire curiosity across the team to expand their knowledge of the business, industry, and technology trends so they can put findings and insights into the optimal context.

• Have experience leading operational end-to-end process that has high transactional values, and requires constant testing/oversight based on upstream commercial launches.

• Understand how data is staged and connected; and how it flows through our various data and reporting environments.

• Use their excellent communication skills to effectively present complex results to multiple stakeholders in concise and easy-to-understand data-driven narratives.

• Drive proactive ideation amongst the team to remain relevant by bringing value and having a positive impact on the business.

• Be comfortable collaborating with a team of professionals with varying skill levels and experience.

• Support key projects (or major work streams) tied to strategic initiatives, end-to-end processes, data governance, and self-serve enablement.

• Advocate, when applicable, for the integration of enablement of self-serve by leveraging the awareness and adoption of digital tools.

• Promote new solutions and drive adoption of AI-based solutions in support of prescriptive analytics through robust communications and partnerships.

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or…