Technical Support Specialist II _ Alpharetta, GA; Onsite/W2/Local
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-07-27
Listing for:
Datum Technologies Group
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Technical Support
Job Description & How to Apply Below
We are seeking a Technical Support Specialist II to provide Level 2 onsite technical support in a fast-paced corporate environment. This position is responsible for supporting end users with Windows and macOS devices, managing the complete device lifecycle, and ensuring reliable IT services. The ideal candidate is a proactive problem solver with excellent communication skills, a customer-first mindset, and the ability to work independently while collaborating with cross-functional IT teams.
This is a 100% onsite position located in Alpharetta, GA
.
- Provide Level 2 onsite and deskside technical support for Windows and macOS devices.
- Troubleshoot hardware, software, operating systems, and peripheral devices.
- Manage the complete device lifecycle, including new hire provisioning, imaging, deployment, replacements, repairs, inventory management, and asset recovery.
- Support Windows Autopilot and Microsoft Intune for device deployment and endpoint management.
- Administer and troubleshoot Jamf Pro for macOS device configuration, policy management, and application deployment.
- Support Microsoft 365 applications, including Outlook, Teams, One Drive, and SharePoint.
- Troubleshoot identity and access issues involving Microsoft Entra (Azure AD), Multi-Factor Authentication (MFA), Single Sign-On (SSO), and device compliance.
- Support conference room technology, Teams Rooms, AV equipment, and conferencing peripherals.
- Maintain accurate documentation and incident updates using Service Now.
- Identify recurring technical issues and contribute to process improvements and knowledge base documentation.
- Collaborate with Level 1 Service Desk teams, Level 3 engineering teams, and vendors to resolve complex technical issues.
- 3+ years of experience providing enterprise-level desktop or onsite technical support.
- Strong experience supporting macOS and Windows devices in a managed enterprise environment.
- Hands-on experience with Jamf Pro, Microsoft Intune, and Windows Autopilot.
- Working knowledge of Microsoft Entra (Azure AD), MFA, SSO, and access management.
- Experience supporting Microsoft 365 applications.
- Strong troubleshooting skills for desktops, laptops, monitors, docking stations, printers, and mobile devices.
- Experience using Service Now or similar IT Service Management (ITSM) tools.
- Excellent communication, organizational, and customer service skills.
- Ability to work independently in a high-volume onsite support environment.
- Basic knowledge of Ubuntu Linux.
- Understanding of networking fundamentals, including Wi-Fi, DNS, and VPN troubleshooting.
- Experience with endpoint security solutions such as Microsoft Defender, encryption, and device compliance.
- Experience performing hardware upgrades, including RAM and SSD replacement.
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