Technical Support Analyst I

Job Discipline Description Delivers remote (e.g., telephone, online) post-sale troubleshooting and diagnostic support services to ensure that all products and services function properly | Resolves technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives General Profile Expands analytical or technical skills in own work area Maintains appropriate licenses, training and/or certifications, as needed Applies experience and skills to complete assigned work within our area of expertise Works within standard operating procedures and/or analytical methods Works with a moderate degree of supervision Recommended Skills Functional Knowledge:
Applies analytical and technical skills to perform a variety of activities Business Expertise:
Has good understanding of how the team integrates with others Leadership:
Has no supervisory responsibilities Problem Solving:
Recognizes and solves routine problems that can occur in own work area with or without supervisory approval; evaluates and selects solutions from established operating procedures Impact:
Impacts the quality and quantity of own work Interpersonal

Skills:

Uses communication skills and common courtesy to exchange information

U.S. National Base Pay Range: $40,400 - $67,400. Geographic differentials may