Staff Software Engineer​/Solution Architect

Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
About The Role
We are seeking a highly experienced Staff Engineer / Solution Architect to lead solution engineering and enterprise architecture for UKG’s largest and most strategic customer engagements.
This role serves as the technical authority and strategic advisor throughout the customer onboarding and implementation lifecycle — combining deep expertise in UKG platforms, enterprise integrations, observability, and operational engineering to deliver scalable, production-grade solutions for complex global enterprises.
The ideal candidate brings a rare combination of architectural depth, hands-on engineering capability, customer-facing leadership, and operational excellence. You will work directly with enterprise customers, implementation partners, services, support, cloud operations, and product engineering to design resilient architectures, accelerate adoption, and influence the future evolution of the UKG platform.
This is not a passive advisory role. You will actively shape technical strategy, guide implementation execution, solve high-complexity production challenges, and drive measurable customer outcomes at scale.
Why This Role Matters
This role is critical to how UKG delivers success for its largest enterprise customers.
You will operate at the intersection of customer experience, platform engineering, and operational reliability — helping organizations modernize workforce operations while ensuring scalable, secure, and resilient implementations.
Your Field Experience And Technical Insight Will Directly Influence

• Enterprise customer adoption and time-to-value
• Platform scalability and operational maturity
• Product roadmap prioritization
• Integration and extensibility standards
• AI-enabled operational efficiency and customer engagement models

This role represents UKG at the highest technical levels with customers and partners and plays a key role in strengthening UKG’s reputation as a trusted enterprise technology provider.
Key Responsibilities
Enterprise Solution Architecture

• Serve as the primary technical advisor and trusted architect for enterprise customers throughout onboarding, implementation, and post-go-live optimization
• Design end-to-end enterprise architectures across UKG HCM, Payroll, Workforce Management, and adjacent ecosystems
• Translate complex business and operational requirements into scalable, secure, and maintainable technical solutions
• Lead architecture reviews, technical governance, and production readiness assessments for strategic customer programs

Integration & Platform Engineering

• Architect enterprise-grade integrations using APIs, event-driven architectures, middleware, ETL/data pipelines, and integration platforms
• Guide customers through enterprise data flow design, including upstream/downstream system integrations and enterprise data warehouse strategies
• Define reusable integration patterns, reference architectures, and implementation accelerators across customer engagements
• Drive extensibility best practices across workflows, reporting, configuration, automation, and platform customization

Site Reliability Engineering & Observability

• Lead operational architecture and reliability engineering efforts for large-scale enterprise deployments
• Design observability frameworks leveraging tools such as Splunk, Grafana, and enterprise monitoring platforms to improve diagnostics, visibility, and operational resilience
• Develop monitoring standards, dashboards, alerting strategies, and root cause analysis processes for production environments
• Partner with Cloud Operations and Engineering…