Manager, Enterprise Applications

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).Workday

(HCM & Financials)
Serve as the primary IT/technical owner for Workday HCM and Workday Financials, partnering with business Product Owners in HR and Finance Maintain Prism data ingestion from Salesforce and third-party sources for headcount planning and reporting

Support Workday Financials configuration, including General Ledger, AP/AR reporting, JP Morgan Wires, Concur, PNC, Experian CICPlus, banking and payroll processing, and Adaptive Planning/FP&AOwn the global colleague onboarding automation connecting Workday, Active Directory, and Freshworks Drive ongoing platform initiatives, building the product roadmap based on stakeholder input

Maintain relationship, hours, and queues with external support vendors

Salesforce

Serve as the primary IT/technical owner for Salesforce, partnering with Commercial and Strategy stakeholders

Administer and support Sales Cloud, Data Cloud, and Marketing Cloud Account Engagement Maintain integrations with Linked In Sales Navigator, Definitive Healthcare, Loopio (RFP management), and Freshworks Oversee Copado for Salesforce Dev Ops and release management

Drive ongoing platform initiatives, building the product roadmap based on stakeholder input

Freshworks ITSMServe as the primary IT/technical owner for the Freshworks ITSM platform, partnering with HR and IT User Support Administer and optimize the ticketing platform and IT service catalog

Own Freddy AI (self-service AI support) and the Teams-based Service Bot conversational AI Maintain the Workday–Freshworks–Active Directory onboarding/offboarding automation

Support client application ticket routing for Savista’s internal applications

Coordinate with the Randstad Tier 1/2 service desk on ticketing and routing

Manage the Freshworks vendor relationship

Smartsheet

Own administration of Smartsheet, including periodic license rationalization reviews

Maintain existing Smartsheet integrations (Salesforce, Freshworks), and lead the development of new integrations based on stakeholder needs

Manage the Smartsheet vendor relationship

Contract Lifecycle Management (Evisort & Docu Sign)
Own Evisort as the primary CLM platform for vendor and client contract lifecycle management, including repository, workflow, obligations tracking, and archiving/retention

Maintain Docu Sign as the platform of record for contract execution/e-signature only, ensuring executed contracts flow correctly into Evisort Maintain the CLM governance model, including contract types, approval workflows, and retention rules

Support integration points with Workday (supplier contracts) and Salesforce (client contracts)
Other Enterprise Applications Administer Aha! Labs (product roadmap tool) and its embedded AI capabilities for roadmap management

Administer Loopio for RFP response management

Serve as IT liaison to Marketing (data privacy/consent management), Webflow (corporate website hosting), and Semrush (SEO)
Serve as IT liaison to HR/Marketing for the Moodle and Articulate Global learning platforms AI Initiatives Provide thought leadership and support for AI initiatives across the enterprise applications portfolio, including tool evaluation, rollout support, and liaison with Savista's AI Community of Practice Vendor & Contract Renewal Management Partner with Procurement on pricing negotiation, contract terms, and vendor performance management for relevant vendors

Cross-Functional Operational Support Own the public-facing publishing process for the File Format Standards project ()Support security incident response for vendor-related issues touching corporate applications

Support client offboarding process automation across Salesforce, Freshworks, and Workday Maintain the Headcount Planning data flow from Salesforce into Workday…