Workfront Administrator and Marketing Operations Manager

Workfront Administrator and Marketing Operations Manager

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

As a Workfront Administrator and Marketing Operations Manager, you will drive efficient, scalable, and well-governed marketing workflows across the organization. This role combines hands-on project management, process design, and marketing technology expertise to ensure work is prioritized, executed on time, and continuously improved. You will bring deep experience with Adobe Workfront and a strong understanding of marketing operations, cross-functional coordination, workflow governance, and process optimization.

• Serve as the subject matter expert for Adobe Workfront, including project setup, templates, intake forms, routing, reporting, dashboards, and workflow governance.
• Lead the definition of end-to-end marketing project management processes and the application of those processes in the Workfront tool.
• Manage and optimize marketing workflows, ensuring processes are clear, scalable, efficient, and aligned to business priorities.
• Partner with marketing, creative, digital, operations, compliance, and technology teams to coordinate processes and align usage of Workfront, to improve execution across functions.
• Drive process standardization by documenting workflows, defining roles and responsibilities, and promoting consistent ways of working.
• Develop and maintain Workfront reports and dashboards to track status, throughput, SLA adherence, and operational performance.
• Lead continuous improvement efforts by identifying inefficiencies, recommending solutions, and implementing process or system enhancements.
• Train and support users on Adobe Workfront best practices, governance standards, and workflow compliance.

• 5+ years experience in marketing project management, marketing operations, process management, or a related marketing technology role.
• 3+ years experience in Adobe Workfront (including Fusion) in a marketing or creative operations environment.
• Experience designing, documenting, and improving business processes and workflows.
• Experience with marketing operations, campaign execution, creative workflows, and intake-to-delivery processes.
• Bachelor's degree in Marketing, Business, Communications, Information Systems, or a related field, or equivalent combination of education, related experience and/or military experience.

• Adobe Workfront certification or advanced platform administration experience.
• Experience supporting enterprise marketing teams, creative services, or shared service operating models.
• Knowledge of workflow automation, governance frameworks, and process measurement.
• Familiarity with related marketing technology platforms, digital asset management systems, content workflows, or collaboration tools.
• Experience with change management, user adoption, training, and operating model transformation.
• Understanding of compliance, review, and approval workflows within regulated or complex environments.

How You'll Work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.

Travel:
This role requires occasional travel (up to 10%).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Our commitment to Equal…