Senior Manager, Site Reliability Engineering – Paylo Platform

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting‑edge technology solutions that drive growth and operational efficiency.

By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real‑time market intelligence via mobile applications, such as Gas Buddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

PDI Technologies is looking for a Senior Manager, Site Reliability Engineering to lead the SRE organization supporting Paylo, PDI’s payments, loyalty, and fuel‑pricing product suite. This role owns the reliability, infrastructure, and operational strategy for a portfolio of high‑traffic, customer- and partner‑facing platforms that power payment transactions, fuel pricing, loyalty and rewards, and offer/coupon redemption for convenience retail and fuel customers around the world.

This is a hands‑on, leadership‑first role. You will manage a team of three SRE Managers/Leads who together lead approximately 20 engineers, while staying technically engaged yourself — reviewing architecture, unblocking hard infrastructure problems, and setting the technical bar across the organization. You will bring strong, current, hands‑on expertise across AWS, Azure, Kubernetes, Helm, Argo CD, Terraform/Open Tofu, Jenkins, and Datadog, and you will be a strong, visible people leader who can coach managers and represent SRE to senior engineering and business stakeholders.

• Directly manage and develop 3 SRE Managers/Leads and own the overall health, growth, and performance of an ~20‑person SRE organization supporting the Paylo product suite.

• Set the vision, priorities, and operating cadence for the SRE function; translate business and product priorities into a reliability roadmap your managers can execute against.

• Build a strong bench by hiring, coaching, and developing managers and senior engineers while creating clear career paths and succession plans.

• Foster a blameless, learning‑oriented culture around incidents, on‑call, and operational excellence.

• Partner closely with engineering directors, product managers, and business stakeholders across the Paylo organization to align reliability investments with business risk and customer impact.

• Stay technically engaged day to day by participating in architecture and design reviews, troubleshooting complex production issues, and directly contributing to infrastructure‑as‑code, Kubernetes manifests/Helm charts, and CI/CD pipelines when needed.

• Set and enforce engineering standards for multi‑cloud infrastructure across AWS and Azure and for container orchestration on Kubernetes at scale.

• Own adoption and standards for Git Ops‑based continuous delivery using Argo CD/Argo Workflows, including deployment strategy, rollout policy, and multi‑cluster promotion.

• Own the Infrastructure‑as‑Code strategy across teams (Terraform, Open Tofu), including module standards, state management, drift detection, and remediation.

• Own CI/CD pipeline architecture and standards built on Jenkins, driving build/deploy automation, pipeline reliability, and progressive delivery practices such as blue‑green/canary deployments and automated rollback.

• Evaluate and guide adoption of new infrastructure tooling and patterns as the platform evolves across AWS and Azure.

• Own the observability strategy across all supported products, with deep, hands‑on expertise in Datadog (APM, infrastructure monitoring, log management, dashboards, and alerting) as the standard platform for metrics, tracing, and alerting.

• Define and drive adoption of SLIs/SLOs, error budgets, and reliability KPIs across the organization, holding managers and teams accountable to them.

• Own the incident management program end to end, including on‑call structure, escalation paths, severity definitions, postmortems, and follow‑through on remediation actions.

• Drive root‑cause…