Senior Manager IT

At NFI, we offer innovative, integrated, and customized solutions that span the entire supply chain. Whatever our customer’s challenge is, we have the knowledge, technology, scale, and commitment to help them solve it. It’s simply what we do.

The Senior Manager, Distribution Platform Management is responsible for the lifecycle, operational readiness, adoption, and continuous improvement of distribution technology platforms that extend the core Warehouse Management System (WMS).

This role provides centralized ownership for critical distribution capabilities such as labor management, billing, parcel, yard management, slotting, co-pack/kitting, warehouse execution and automation platforms, and other supporting technologies required to operate a distribution center successfully.

Working across Operations, IT, Product Management, Architecture, Delivery, vendors, and client teams, the Senior Manager ensures these platforms are appropriately incorporated into solution design, implemented as part of customer deployments, effectively transitioned into production, and continuously optimized after go-live.

The role serves as the primary leader for the non-core-WMS distribution technology ecosystem
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Platform Portfolio & Lifecycle Management

• Own the lifecycle of assigned distribution technology platforms, including LMS, Billing, Parcel, Yard, Slotting, Nulogy/co-pack, WES/automation solutions, and future extension platforms.

• Maintain platform roadmaps, lifecycle plans, enhancement backlogs, health assessments, and adoption plans.

• Establish clear ownership, standards, documentation, and operating processes for each supported platform.

• Monitor platform utilization, performance, risks, technical debt, and business value.

• Partner with Product Strategy & Governance to align platform priorities with the broader Distribution Solutions roadmap.

Solution Strategy & Operational Readiness

• Serve as the extension-platform subject matter leader during RFPs, solution design, pricing, and client onboarding.

• Ensure required non-WMS capabilities are identified early in the solution lifecycle rather than discovered during implementation or go-live.

• Partner with Solution Strategy to develop appropriate solution scope, assumptions, effort estimates, and commercial requirements.

• Establish operational-readiness criteria for extension platforms and ensure dependencies are incorporated into implementation plans.

• Participate in design and readiness reviews for solutions requiring supporting distribution platforms.

Change Control & Continuous Improvement

• Lead governance and execution of post-go-live enhancement and change requests for assigned platforms.

• Evaluate requests for business value, operational impact, reuse potential, cost, risk, and alignment to platform strategy.

• Partner with Product Strategy & Governance on prioritization and enterprise roadmap implications.

• Drive continuous improvement opportunities that improve productivity, cost, quality, service, and customer experience.

• Identify opportunities to expand adoption of existing capabilities before introducing new technology.

Vendor & Partner Management

• Own strategic relationships with assigned technology vendors and partners.

• Maintain visibility to vendor product roadmaps, releases, licensing, support models, and emerging capabilities.

• Lead technology evaluations and provide recommendations regarding platform adoption, expansion, replacement, or retirement.

• Establish vendor performance expectations and participate in commercial and contract discussions as appropriate.

• Coordinate with Technical Strategy & Architecture to ensure vendor solutions meet enterprise architecture, integration, data, and security standards.

Cross-Functional Delivery

• Partner with Distribution Delivery Services to ensure extension-platform activities are incorporated into project scope, schedules, resource plans, testing, cutover, and go-live readiness.

• Coordinate dependencies across WMS, integration, infrastructure, vendors, Operations, and client teams.

• Support stabilization and transition of newly deployed capabilities into the appropriate support organization.

• Establish repeatable implementation…