Change Management Governance Analyst

Change Management Governance Analyst

The Change Management Governance Analyst plays a critical role in strengthening operational discipline and reducing production risk across Infrastructure and Engineering. This role is responsible for enforcing enterprise-wide change management standards by ensuring all production-impacting changes adhere to internal policies, SOX controls, and PCI requirements. The position requires strong analytical capability, attention to detail, and the ability to hold teams accountable while partnering cross-functionally.

You will collaborate with Infrastructure, Applications, Cloud, and Engineering teams to improve audit readiness, enhance governance frameworks, and support a high-availability, regulated environment.

Responsibilities:

• Monitor all production-impacting changes across Product and Technology to ensure adherence to internal change policy, SOX controls, and PCI requirements.
• Identify and document policy breaches including unauthorized changes, missing RFCs, missing approvals, improper risk classification, insufficient testing evidence, post-approval modifications, and emergency change misuse.
• Perform structured compliance reviews within Jira Service Management (JSM) to detect changes executed without approved tickets or outside defined workflows.
• Maintain audit-ready documentation to support internal audits, SOX testing, PCI reviews, and external compliance assessments.
• Develop and maintain automated dashboards and executive-level reports tracking KPIs such as Change Success Rate, Emergency Change %, Incident-to-Change Correlation, Unauthorized Change Rate, and repeat offender trends.
• Serve as the formal escalation point for non-compliant submissions, constructively challenging change owners and escalating repeated violations to leadership when necessary.

What Success Looks Like:

• Strong adherence to enterprise change management policies with reduced policy violations and unauthorized changes.
• Improved audit readiness with complete, accurate, and well-maintained documentation.
• Clear visibility into change performance through actionable dashboards and reporting.
• Early identification and resolution of risks associated with production changes.
• Increased accountability across teams for change planning, approval, and execution.
• Continuous improvement of governance processes aligned to regulatory and operational requirements.

Candidate Requirements:

• Strong communication skills, including the ability to clearly explain technical topics in simple terms.
• Demonstrated accountability with a track record of delivering high-quality work and owning outcomes.
• Ability to adapt and learn new tools, frameworks, and methodologies.
• Experience working collaboratively in cross-functional or agile environments.
• Self-awareness and openness to feedback, with the ability to continuously improve.

• Bachelor's degree in Information Systems, Information Technology, Computer Science, Business Administration, Accounting, or related field.
• Advanced experience with Jira Service Management (JSM), including JQL, workflow configuration, dashboard creation, and reporting automation.
• Understanding of ITIL 4 Change Enablement principles and experience applying governance frameworks.
• Experience working in SOX and/or PCI-controlled environments, including audit support and evidence management.
• Strong analytical skills with the ability to translate operational data into insights, KPIs, and executive reporting.
• Strong documentation discipline and ability to maintain audit-ready artifacts.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you'll be part of a company that empowers you to perform at your best and be known for…