ServiceNow Sr. Business Process Consultant

Service Now Sr. Business Process Consultant

Founded in 2008 with headquarters in Alpharetta, GA, Advance Solutions provides outstanding enterprise consulting services to customers globally. Our goal is to help our customers transform their business processes for modernization, efficiency, and scale.

The Service Now Sr. Business Process Consultant is responsible for gathering IT and business stakeholder requirements related to Service Now and partnering with the Service Now Application Architect and development team to transform the requirements into a viable solution.
Educational Qualifications – BE/MCA
Certifications – Required Service Now CSA Certified (Certified System Administrator), Preferred CIS
-Certified
Experience Required – 5 to 10 years of experience in Service Now Business analyst/ Business Process Consultant role

• Create Workshop decks as per Now Create Methodology, Statement of Work and define workshop agendas
• Actively conduct workshops with customers and gather requirements
• Analyze customer’s pain points and should be able to understand business objectives and translate them into clear requirements using different techniques for requirement elicitation
• Analyze the As-is process and propose a plan for To-be process
• Translate requirements into stories as per Agile standards with proper acceptance criteria
• Analyze requirements and supporting data
• Create Test Plan and Training Plan
• Help the team in sprint planning, backlog refinement, prioritization
• Manage QA activities helping testers and developers
• Drive UAT with end users and internal project teams
• Provide inputs to Project team for transition plan
• Conduct training for end users
• Manage stakeholders (external and internal) throughout the project lifecycle
• Create reports and dashboards wherever necessary

• Sound knowledge of Service Now Now Platform
• Sound knowledge of minimum 2 modules in Service Now (ITOM, ITAM), Required (any of SPM, GRC, Sec Ops, Service Portal, CSM)
• Sound knowledge of Business Analyst fundamentals
• Sound knowledge of Agile Methodology
• Good Presentation Skills
• Sound knowledge of Now Create Methodology
• Should be a good team player

• Proficiency in English languages
• ITIL Foundation Certification
• Service Now hands-on experience

Employment Type:
Full-time

ASC provides competitive compensation, generous benefits and a professional atmosphere. ASC has a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers.