Windows Support
Job in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-09-04
Listing for:
Motion Recruitment
Full Time
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support
Job Description & How to Apply Below
Premier North Atlanta
-based organization is seeking 5 experienced Windows Desktop Technical Support consultants for a long-term contract position. In this role, you will provide on-site end-user computing support including: investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents.
5 OPENINGS. A+ Certification is REQUIRED.
12+ months to start an onsite in the Sandy Springs area.
Responsibilities:- Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities and support offices.
- Manage service requests through the ticketing system, meeting Service Level Agreements (SLA) including response time and resolution time.
- Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software.
- Assist with general maintenance to keep network running smoothly and with on-site network-related repair requests with service desk personnel.
- Set up new devices, workstations, print stations, and assignments to default printers.
- 5+ years of providing end user support in an enterprise level organization, administering a Windows computing environment, or working with WAN/LAN environments.
- Windows 10, Office 365 and Active Directory experience required.
- Microsoft Certification (MCP or MCSE or any desktop support certifications) is a nice to have, not required.
- Understanding of and experience working with technology hardware, including desktop computers, laptops, tablets, smart phones, printers, projectors, smart boards, scanners, and digital cameras.
- Knowledge of one or more operating systems, such as Microsoft, Mac, or Linux.
- Experience imaging using SCCM to create collections and push software.
- Familiarity with IT support tools, such as Active Directory, Remedy or LANdesk.
MUST have own reliable transportation to travel to different locations in Metro Atlanta. Mileage reimbursement available.
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