Technical Writer

Job Title:

Technical Writer Type of Engagement: 3-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available)

Work Location:

Remote

Insurance or life Insurance domain/industry experience highly desirable! Develops, maintains, and updates clear, accurate, and user-friendly technical documentation, procedures, and training materials by collaborating with technical teams to support IT systems, end users, and organizational compliance.

• Create Technical Documentation
  - Write user manuals, installation guides, configuration documents, and troubleshooting guides for software, hardware, and IT systems.
• Develop Standard Operating Procedures (SOPs) - Document step-by-step procedures for IT operations, maintenance, and support activities.
• Translate Technical Information
  - Convert complex technical concepts into language that is easy for non-technical users to understand.
• Collaborate with Subject Matter Experts (SMEs) - Work closely with software developers, analysts, system administrators, engineers, and project managers to gather accurate information.
• Maintain Documentation
  - Regularly review and update existing documents to reflect software updates, system changes, or new business requirements.
• Create Knowledge Base Articles
  - Produce FAQs, how-to articles, and support documentation that help users resolve common issues independently.
• Document System Requirements
  - Prepare functional and technical requirements, specifications, and design documentation for IT projects.
• Ensure Documentation Quality
  - Edit, proofread, and verify documents for accuracy, consistency, grammar, formatting, and compliance with organizational standards.
• Manage Document Version Control
  - Track revisions, maintain document histories, and ensure users have access to the latest approved versions.
• Develop Training Materials
  - Create presentations, tutorials, quick-reference guides, and other instructional resources to support user training.
• Support Compliance and Audits
  - Prepare and maintain documentation required for regulatory compliance, cybersecurity standards, and internal or external audits.
• Use Documentation Tools and Templates
  - Utilize document editing and document management software to produce and organize technical content.

• Education
  - Associate's degree, bachelor's degree, or certification in Technical Communication, English, Communications, or a related field; or a minimum of two (2) years of equivalent work-related experience.
• Technical Writing Experience
  - Proven experience creating technical documentation such as user manuals, system documentation, SOPs, API documentation, and knowledge base articles.
• Strong Written Communication Skills
  - Excellent grammar, spelling, editing, and proofreading abilities, with the capability to present complex information clearly and concisely.
• Knowledge of Information Technology
  - Understanding of basic IT concepts and terminology, including computer hardware, software applications, networking, databases, cloud computing, and cybersecurity fundamentals.
• Documentation Tools Proficiency
  - Experience using tools such as Microsoft Word, Adobe Acrobat, Confluence, SharePoint, or other documentation and content management systems.
• Research and Analytical Skills
  - Ability to gather information from multiple sources, analyze technical data, and accurately document technical processes and procedures.
• Attention to Detail
  - Strong focus on accuracy, consistency, formatting, and completeness to produce high-quality technical documentation.
• Interviewing and Collaboration Skills
  - Ability to work effectively with software developers, analysts, engineers, system administrators, project managers, and other subject matter experts to obtain technical information.
• Project and Time Management Skills
  - Ability to manage multiple documentation projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of Documentation Standards
  - Familiarity with style guides, document control practices, version management, and documentation standards such as Microsoft Manual of Style or the Chicago Manual of Style.
• Problem-Solving Skills
  - Ability to understand technical issues, identify information gaps, and develop clear documentation that helps users resolve problems efficiently.
• Continuous Learning Mindset
  - Willingness to stay current with emerging technologies, documentation best practices, industry standards, and new software tools to maintain relevant and effective documentation.

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills
  - Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service
  - Manages…