IT Helpdesk Technician

About UsCSI Laboratories, a Fulgent Genetics Company, is a nationally recognized cancer testing and diagnostics laboratory experienced in helping pathologists and oncologists diagnose and treat cancer patients.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position The IT Help Desk Technician is responsible for establishing and maintaining appropriate security and permission profiles to support all business needs including compliance and management controls. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties:

Vendor contract negotiations

Equipment sourcing and purchasing

Design and assure proper installation of software and equipment

Improve network function reliability

Maintain network availability and security

Interact with employees for support issues

Plan and schedule updates

Solve and document network problems

Recommend and evaluate new equipment

Determine priority of reported problems

Set up standard operating procedures

Manage intra-office computer network, implementing new programs, control user access.

Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

Replace defective or inadequate software packages.

Refer major hardware problems to service personnel for correction.

Key Job Elements Help Desk – Resolve and help as issues arise for staff.

Maintain Infrastructure Equipment – Servers, Network, UPSs, Phones, Printers need to be monitored and maintained. Inventory needs to be monitored and altered for every change.

Printers – Replace Toner, fill paper, clear jams, and replace parts, order service, order parts and inventory.

Software Updates/Upgrades Servers Workstations Software Troubleshooting  and Resolution Work on issues with computer programs.

Fix connection between equipment.

Media Equipment Assist with checking equipment in and out.

Follow up with the problem cases to make sure that policies are followed, missing equipment is returned and/or any fees paid.

Make suggestions and watch for concerns.

Microsoft 365 and Office 365

Help train Staff in the use of Office and its benefits.

Reset passwords for staff members.

Add and edit groups.

Emails – checked daily for new memos from work and for updates when working on computer repairs.

Intern Workers Train and Supervise intern workers.

Work with intern workers to make sure they are getting computers updated and are capable of understanding how working with different computers and systems work and how to cope with change.

Backup – help back up files when needed.

Set up Events – help set up computers, tables and power for events.

Set up for staff meetings and functions.

Move employee workstations when there is reassignment of space.

Knowledge/Experience Associate degree; or two years of support experience in complex systems software and support; or equivalent combination of education and experience.

Knowledge of programming languages and operating systems.

Current equipment and technologies in use; system administration, enterprise backup and recovery procedures, and system performance monitoring tools.

Effective project management techniques.

DHCP Management: 1 yearDNS Management: 1 year Microsoft Office: 1 yearVPN: 1…