IT Specialist

About the Role

Load Up is hiring an experienced IT Specialist to own the day-to-day technology that our employees depend on. This onsite role at our Alpharetta, GA office covers three core areas: end-user computing, office networking and connectivity, and the security controls that protect company and customer data.

Reporting directly to the CTO, you'll serve as the primary point of contact for internal IT support and play a key role in establishing reliable, secure technology practices as Load Up continues to scale. It's a hands-on opportunity for an IT professional who wants ownership over the full technology stack of a fast-growing, ecommerce-driven company — not just a narrow slice of it.

Location:
Onsite | Alpharetta, GA

• Build, deploy, maintain, and repair employee laptops and desktops, including OS, applications, peripherals, and hardware
• Manage employee IT onboarding and offboarding — hardware, accounts, and access
• Verify and configure new applications for employees
• Support and troubleshoot conference room audio/video equipment and conferencing platforms

• Maintain the office network: switches, firewalls, wireless access points, network segmentation, address management, and cabling
• Monitor network and internet performance, including uptime, latency, and bandwidth

• Manage endpoint security: device enrollment, disk encryption, antivirus, endpoint detection, and OS/application patching
• Maintain email and web security controls, including phishing/spam filtering and domain authentication
• Manage security awareness training and phishing simulations
• Recommend cybersecurity processes and tools to protect company applications and networks

• Manage IT vendors, hardware suppliers, ISPs, and software subscriptions
• Provide input on the technology budget

• 4+ years of hands-on IT support or systems administration experience, including as the primary technology resource for a company with 50+ employees
• Strong macOS and Google Workspace support skills
• Practical networking knowledge: addressing and subnetting, DNS, DHCP, VLANs, basic routing, and wireless troubleshooting
• Experience with security controls including MFA, SSO, endpoint protection, patch management, disk encryption, and backup/recovery
• Ability to independently prioritize IT support issues and communicate technical topics clearly to non-technical employees
• Experience supporting an ecommerce business where network or system downtime directly impacts revenue
• Proactive, ownership-driven approach focused on long-term reliability
• Bachelor's degree in information technology, computer science, or a related field — or 5+ years of equivalent practical experience

• Experience establishing and managing company cybersecurity protocols
• Experience with Dev Ops, platform hosting, or cloud infrastructure monitoring
• Familiarity with cloud dashboards, alarms, logs, identity permissions, secrets management, and routine configuration/patching
• Experience with a security awareness training platform

• Competitive compensation
• Health & wellness coverage
• Generous paid time off
• 401(k) with 5% company match
• Monthly lifestyle stipends, employee recognition programs, and referral bonuses

Load Up is a tech-powered, on-demand junk removal and home services platform, connecting individuals and businesses nationwide with a vetted network of local providers for removal, disposal, assembly, and hourly labor. Founded in 2014, Load Up set out to replace an industry known for hidden fees and vague pricing with real-time, upfront pricing and dependable local pros — no guessing, no surprises, just honest service done right.

Today, Load Up is one of the largest on-demand junk removal and home services platforms in the country. We've been named to Inc.'s 5000 list of Fastest-Growing Companies and have been a certified Great Place to Work® since 2019. As we continue growing, we're looking for talented, driven people who want to help reimagine what this industry can be.

Onsite | Avalon, Alpharetta, GA (Metro Atlanta)