System Analyst

• Provide support services to clients, management, and departmental contacts
• Support business development by enabling client requirements, implementing negotiation and sales strategies, and evaluating current program requirements
• Interface with prospective clients to evaluate and understand program requirements from a functional perspective
• Enable client requirements and understand application functionality for smooth transition into implementation
• Support development and implementation of sales and negotiation strategies related to Market Source systems
• Assist in designing and specifying client applications as the interface between clients and technical personnel
• Accompany sales staff on prospect site or field visits, presentations, demonstrations, and prospect questions
• Participate in departmental projects and ensure established timelines are met
• Prepare reports, materials, and documentation
• Update project plans and provide status reports detailing status and timelines
• Oversee quality resolution of problems and respond urgently to escalated issues
• Escalate situations outside the employee's control to a supervisor
• Ensure quality customer service and accurate documentation of customer issues
• Analyze recurring problems, provide feedback to management and departments, and recommend improvements
• Create, administer, and continuously update issue-resolution procedures
• Maintain professional relationships with internal and external customers, team members, and department contacts

• Proficiency in Microsoft Office, , internet research and web based presentation skills
• Associate's degree in business, communications, computer science, MIS, or a related field required or equivalent work experience in lieu of degree
• Minimum three years progressively responsible experience in business providing technical client support required
• Minimum one year business administration and/or project coordination preferred

Demonstrates proficiency in client support services, business development, and project coordination, with a strong focus on implementing sales strategies and ensuring quality customer service. Capable of analyzing client requirements and facilitating effective communication between clients and technical teams.

• Client Support Services
• Business Development
• Sales Strategies Implementation
• Project Coordination
• Microsoft Office Proficiency

• Technical Client Support
• Internet Research
• Web Based Presentation Skills
• Project Planning
• Issue-Resolution Procedures
• Documentation Preparation
• Quality Problem Resolution
• Data Analysis
• Client Application Design

• Professional Relationship Management
• Communication Skills
• Team Collaboration
• Problem Solving
• Customer Service Orientation

• Associate's Degree in Business
• Associate's Degree in Communications
• Associate's Degree in Computer Science
• Associate's Degree in MIS

• Business Administration
• Project Coordination
• Sales Strategies
• Client Requirements
• Market Source Systems