Systems Generalist

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Job Title:

Systems Generalist Agency:
Secretary of State Job Requisition  Shift: Not Applicable (United States of America) Compensation Details: $52,000 ANNUAL

Job Description:

JOB DESCRIPTION

Job Title:

Voting Systems Generalist Department:
Information Technology – Voting Systems Supervisor:
Deputy Director – Voting Systems FLSA:
Exempt POSITION SUMMARY Under the direction of the Deputy Director of Voting Systems, this position provides operational, technical, and training support to Georgia’s county election offices as a member of the Information Technology Voting Systems team. The Voting Systems Generalist is responsible for supporting statewide election technology initiatives, coordinating election equipment testing and deployment activities, providing county-level technical assistance, conducting election systems training, maintaining voting system inventory, supporting election readiness activities, and assisting with ballot building operations.

This position serves as a liaison between county election officials, vendors, and the Secretary of State’s Office to ensure the secure, accurate, and efficient operation of Georgia’s voting systems.

Election Systems Operations

• Coordinate and support statewide election readiness activities.
• Assist with election equipment validation and acceptance testing.
• Assist with in-house ballot building operations and election preparation activities.
• Support Election Day operations and provide technical assistance to county election offices during elections.
• Participate in post-election reviews, audits, and equipment reconciliation activities.
• Support the rollout of election-related initiatives, technology upgrades, and process improvements.

County Support and Stakeholder Engagement

• Serve as a primary point of contact for county election officials regarding voting system operations and technical support.
• Maintain professional relationships with county election supervisors, staff,vendors, and other stakeholders.
• Communicate project status, election readiness activities, and operational updates to leadership and county partners.
• Assist counties with troubleshooting voting system and election management system issues.

Training and Knowledge Management

• Coordinate and deliver voting system training programs for county election officials and staff.
• Create and maintain training materials, user guides, standard operating procedures, and reference documentation.
• Support statewide training initiatives and certification programs.

Equipment and Asset Management

• Maintain accurate inventory records for all state-owned voting system equipment.
• Coordinate equipment deployment, recovery, maintenance, replacement, and lifecycle management activities.
• Conduct periodic inventory audits and reconciliation activities.
• Assist with equipment shipping, logistics, warehousing, and distribution efforts.

Technical Support and Systems Administration

• Support voting system servers, workstations, election management systems, and related infrastructure.
• Assist with system installation, configuration, testing, maintenance, and troubleshooting.
• Coordinate with vendors and internal IT teams to resolve technical issues.
• Support system upgrades, software releases, and technology refresh initiatives.
• Maintain familiarity with election management databases and related reporting tools.

Project Management and Continuous Improvement

• Design, coordinate, and execute short-term and long-term projects supporting election operations.
• Identify opportunities to improve business processes, operational efficiency, and customer service.
• Develop recommendations for technology enhancements and operational improvements.

Security and Compliance

• Support election cybersecurity initiatives and security best practices.
• Assist with security assessments, audits, compliance reviews, and incident response activities.
• Ensure compliance with federal, state, and agency policies governing election systems and equipment.
• Maintain chain-of-custody and security procedures for election equipment and data.

General Responsibilities

• Demonstrate initiative,…