IT Helpdesk Support Tier 2

At InVeris, our mission is to protect lives when split-seconds matter by delivering superior training solutions to meet the most demanding challenges in the defense, law enforcement and commercial range industries.

InVeris is the leading provider of weapons training solutions across the globe. Building off nearly a century of experience, InVeris technology powers live fire and virtual weapons training systems that have been proven to improve speed, accuracy, judgment in the use of force, and overall combat ability while reducing training time, logistics, and cost. Headquartered in Suwanee, Georgia, InVeris employs nearly 400 people at facilities in the United States, Australia, Canada, Netherlands, Qatar, Singapore, and the United Kingdom.

We invite you to join our team and connect your passion and purpose to our mission. Our employees are committed, engaged, and excited about making the world a safer place.

Job Designation

Summary:

The IT Helpdesk Technician plays a key role in delivering dependable, customer‑focused technical support to end users across the organization. This position is Contract-to-Hire and provides Tier 1–2 assistance for Microsoft environments, end‑user devices, and core IT services, ensuring smooth and efficient daily operations. Position is 100% onsite at the InVeris' Alpharetta office. Occasional visits to the Duluth office are also necessary.

Essential Duties, Specifications,

Core Competencies:

• Ability to troubleshoot hardware AND software
• Active Directory Administration
• Microsoft Office 365 administration