Project Manager, Supply Chain Operations

Responsibilities

• As we modernize our supply chain planning platform to drive automated demand and supply forecasting, this role focuses on the coordination and execution work that keeps the planning engine — and the broader supply chain — running smoothly.
• Monitor outputs from the planning and forecasting reports, triage exceptions and anomalies, and escalates or resolves issues in partnership with the planning function and Operations.
• Maintain planning/purchasing data hygiene inside D365 – item attributes, lead times, vendor records, pricing updates, and other master data so the system continues to produce trustworthy forecasts and signals.
• Coordinate purchase order activity with vendors: place and track POs, follow up on acknowledgments, expedite when needed, and confirm delivery dates back into the system.
• Own min/max inventory levels – establishing, validating, and adjusting them as conditions change with inputs including, but not limited to, RMA return volumes, pipeline win rates, project installation schedules, and warehouse capacity.
• Support the Sales & Operations Planning (S&OP) cadence by scheduling sessions, preparing materials, distributing pre-reads, and capturing decisions, action items, and follow-ups.
• Coordinate logistics for New Product Introduction (NPI) – partnering with Product, Services, and Operations to ensure hardware and accessories are available and sequenced correctly for client installations and launch milestones.
• Pull and organize data from the ERP system and related tools to spot trends, surface process gaps, and recommend control improvements to supply chain leadership.

• Associate's or Bachelor's degree in Supply Chain, Business, Operations, or a related field, or equivalent combination of education and relevant experience.
• 5+ years of experience in supply chain, operations, purchasing, logistics, or a related coordination role.
• Strong coordination and follow-through; clear written and verbal communication for vendor outreach and cross‑functional updates; comfort working in data, including pulling, cleaning, and interpreting reports in Excel and/or a planning system.
• Self‑starter who can work independently and collaborate cross‑functionally across multiple internal teams without dropping balls.
• Prior exposure to S&OP processes, demand and supply planning, or ERP/planning systems.
• Experience working with hardware vendors and purchase order workflows in a technology, distribution, or manufacturing environment.
• Working knowledge of inventory management concepts and master data management (MDM) practices.
• Strong Excel skills (pivot tables, lookups, basic data cleanup); familiarity with BI tools (Power BI, Tableau) a plus.