DSI Field Service Technician - Remote

Job Title

DSI Field Service Technician - Remote

Company: JBT Marel Proseal America, Inc.

At JBT Marel,
what we do matters
; we recognize that the contributions of our employees drive the success of our business.

Our purpose is to transform the future of food, guiding our vision to be the global leader in food and beverage technology by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we create with Collaboration
, Serve with Integrity
, Grow with Excellence
, and Advance with Innovation
.

Start your career with us. Being a global company presents you with a wide variety of career opportunities. JBTMarel is one of the largest global solution providers in the food processing industry. The largest food processors within the fruit, vegetable, meat, poultry, seafood, and bakery industries are among our customers.

• Inspect installation and supervise equipment startups and upgrades for new and aftermarket projects, along with conducting training for the production and maintenance teams.
  10%
• Field service calls to diagnose trouble and make repairs, such as adjustments, part replacements, timing, and synchronization of mechanisms, including electrical, mechanical, and hydraulic. Submit reports.
  10%
• Complete Lease or PRoCARE preventative maintenance and site management objectives when scheduled, including PSR reports and parts inventories.
  45%
• Accomplish service calls for installation, technical assistance, equipment surveys, equipment safety inspections, and to satisfy scheduled Service Agreements. 5%
• Assist the parts department in handling telephone communications with customers concerning service orders. 5%
• Communicate with customers concerning problems and advice. 5%
• Work with Sales, Engineering, or Manufacturing regarding field requests. Advise on service problems that indicate design or manufacturing deficiencies. 5%
• Make suggestions and recommendations regarding improvements or necessary modifications. 5%
• Notify customers in writing as to safety deficiencies observed on the equipment during a service call. 5%
• Follow up on action required after phone conversation or in-plant visit. 5%
• Promote Service Agreements/parts sales. 5%
• Promote good customer relations. 5%

• A working background with knowledge of PLC, control circuit wiring, electro‑pneumatic systems, PID controller, and computer‑based programs.
• Troubleshooting skills and knowledge of mechanical motors, hydraulics, and pneumatics are a must.
• Must be a high school graduate with a minimum of two years in the required field as mentioned.
• Two years of tech school or equivalent is preferred.

• High school graduate.
• Two years of tech school or equivalent is preferred.

• A strong background working with and troubleshooting computer‑based industrial control equipment in the food industry.
• Ability to read electrical, mechanical, and hydraulic schematics.
• A solid mechanical knowledge of servo axis control, conveying, hydraulics, and pneumatics.
• A minimum of two years in the required field as mentioned.

Explain the degree of supervision/guidance, procedures/ processes used, judgment, creativity, planning & resourcefulness needed to do the job.

Occasional indirect reports, such as Road Crew or Contractors on site. This could vary from one to six people for the installation and rebuilding of equipment.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The majority of work will be in a factory‑type environment. Some work is in the pre‑construction environment. Working conditions are typically those found in processing plants where portioning, cooking, and freezing equipment are in use. Travel can be 70% to 80% of work time and is not limited to the North American Region.

Physical demands that are typically found in factory work. Heavy lifting is not routinely required. Working around new construction and factory sites, including multiple stories, is routine.

• Medic…