Vice President, Workforce Management Solutions; National Accounts

ADP is hiring a VP, Workforce Management Solutions, within the National Accounts Services organization.

In this Vice President, WFM Solutions position, you will be responsible for leading and scaling the end-to-end client experience for National Accounts time and labor products. They will manage the business cycles and resources to ensure positive associate and client experiences.

As a Leader of Leaders, your primary responsibility will be to ensure the effective leadership and management of a team comprised of ~ 4 Sr. Leaders in different ADP locations responsible for our Implementation Managers, Project Managers, and Program Managers. You will also manage ~266 indirects in various locations both domestic and international.

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Responsibilities

• Drives accountability against a defined set of performance standards that contributes to the Financial Success of NAS based on the FY Operating Plan targets. Performance standards include but are not limited to:
• Start Revenue
• Setup Revenue
• Implementation NOI
• Client Satisfaction Scores
• Associate Utilization Management
• Client Retention

• Provides leadership to achieve operational excellence initiatives for the time sphere of products including:
• Quality and compliance standards
• Operational efficiency
• Productivity methods, metrics, and enhancements

• Responsible for a Start plan of implementations and migrations that aligns/directs client portfolio teams on implementation execution deliverables leveraging the NAS standard client centric approach. Partners and collaborates with Sales, GPT, Client Success and Client Services to deliver positive client experience across ADP from LOI through Transition to Service. Serves as the most senior level contact for clients being implemented in their business portfolio.

• Provides overall direction and leadership to a global virtual & matrixed Implementation organization. Responsible for providing leadership, engagement, retention, talent development, strategic focus on priorities, and overall alignment with NAS Implementation Standards to ensure the delivery of optimal solutions and implementation experience to new ADP clients.

Requirements

• This is a hybrid role (3 days in the office minimum with 2 days at home). Candidates will sit in one of our listed locations and should have a proven record of managing teams in a virtual and in-office setting. Locations to include Alpharetta, GA, Maitland, FL or Jacksonville, FL
• 15+ years of multi-functional experience required including enterprise software implementation
• Senior level leadership experience with a proven ability to lead a large global organization in a virtual environment
• Be recognized as an individual with outstanding leadership skills, professionalism, communication, business acumen, and planning capabilities
• Proven partnership with other senior-level functional leaders to achieve results
• Ability to communicate strategy and create a shared vision
• Process Improvement & cross functional team leadership/ collaboration
• Adept communication skills, with ability to adjust messaging depending upon teams, strategic needs to build consensus and cross functional alignment
• Ability to motivate, influence and lead others through a variety of deliverables and inspire to maximize associate performance
• Must possess excellent written/verbal communication, presentation, and facilitation skills
• Strong relationship development and collaboration skills
• Ability to influence without authority
• Ability to work effectively as part of a team working toward a common goal
• Strong project management skills with proven record in associate development and team building
• Proven ability to develop and execute strategic business plans
• Encourages different and innovative approaches to addressing business opportunities
• Travel to be expected as needed ~25%

• Alignment, Talent Development
• Demonstrated ability to transform organizations, designing for growth
• Demonstrated ability to lead a matrixed global team
• Ability to lead through influence to achieve business objectives
• Demonstrated capacity for innovative and out-of-the box thinking
• Embraces ideas, questions, challenges, feedback, and prudent risk taking without the fear of occasional failure
• Ability to focus and guide others in accomplishing work objectives
• Ability to build and lead a team and reputation for developing other people
• Maintains an environment where top performers succeed

• Adaptability, Service Orientation/Client Focus
• Respects the rights of fellow associates and others
• Committed to the highest ethical standards
• High learning agility and views learning as a continuous process
• Ability to be decisive when faced with tough decisions involving difficult tradeoffs
• High degree of emotional resilience
• Works as an effective agent of change

• Collaboration
• Fosters collaboration among team members and among other ADP businesses
• Use effective…