Supervisor, Invoice Disputes

The Supervisor, Invoice Disputes is responsible for overseeing day-to-day activities of the invoice dispute team. This role ensures prompt case resolution, maintains team workflow, and supports accurate documentation and communication with internal and external stakeholders. The Supervisor acts as a resource for escalation and supports the Manager in reporting, compliance, and continuous improvement.

• Supervise a team of dispute analysts, ensuring disputes are resolved within established SLA time frames
• Monitor and assign incoming case workload based on complexity and priority;
  triage operational escalations and elevate strategic risks to the Manager
• Conduct quality checks and coach team members on resolution practices, client communication, and case documentation
• Provide weekly reporting to the Manager on productivity, dispute trends, SLA adherence, and backlog health
• Maintain up-to-date process documentation and participate in the revision and implementation of SOPs
• Support onboarding, coaching, and training of new and existing team members
• Assist in escalated case handling, client communication, and ensuring service-level expectations are met
• Implement operational improvements that enhance team workflow, case management efficiency, and customer satisfaction

• Supervises 15-20 team members and provides performance feedback, coaching, and documentation in alignment with team KPIs and SLA targets

• Analytical Thinking: Ability to assess large data sets and identify trends in invoice discrepancies
• Problem-Solving: Proactively finds solutions to prevent recurring disputes and streamline resolution processes
• Attention to Detail: Ensures accuracy in financial data analysis and dispute resolution
• Cross-Functional Collaboration: Works effectively with internal teams to resolve disputes and implement process improvements
• Process Optimization: Identifies opportunities to improve invoice management and dispute resolution efficiency

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent work experience)
• 5 years of experience in invoice processing, dispute resolution, or billing operations preferred
• Minimum 2 years of experience in a supervisory or team coordination or team lead capacity required
• Experience with Salesforce, SAP, or other case management and financial tracking tools
• Advanced Excel skills (pivot tables, data analysis, and reporting) is highly preferred

At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.

• Integrity – Always act with integrity and honesty.
• One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
• Innovation – Drive continuous improvement, spark creativity and embrace next‑generation thinking.
• Customer Success – Ensure that customer and driver success is at the heart of everything we do.

At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:

• Discipline Drives Quality – Plan the Trip:
  Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
• Intellectually Curious – Fuel Your Minds:
  Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
• Commit and Deliver – Own It:
  Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
• Relationships Matter – Share the Ride:
  Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.

• Work Environment: This position is in Alpharetta, GA and operates in a professional office environment
• Positions Type/Standard
  
  Schedule:
  
  This is a full‑time position, Monday through Friday, works onsite 3 days a week; 9a‑6p or 8a‑5p
• Travel: No Travel required for this position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.