Field Services Team Leader II

Details

• Create a cohesive team environment through consistent management
• Coach and counsel direct reports, providing feedback and positive recognition, conducting performance evaluations, training, mentoring, and handling discipline issues
• Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned
• Perform root cause analysis and identify opportunities to improve efficiencies
• Ensure direct reports meet their goals and follow departmental processes
• Responsible for day‑to‑day operations of the Service Desk
• Work with the Project and Senior Management Team on long‑term strategies and achieving Service Level Agreements (SLAs) set forth by the client

Stefanini is a full‑service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

• Work with brilliant minds, often within a global capacity;
• Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making;
• Open floor plan environment where collaboration is highly encouraged!

• Working TL role in a depo environment
• High school diploma or equivalent required
• 2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations
• Good interpersonal skills
• Excellent attention to detail and organizational skills
• Effective time management and organizational skills
• Excellent verbal and written communication skills
• Be a big‑thinker, able to think strategically and ready to be part of the big picture
• Be flexible & adaptable in your understanding of client needs and goals to achieve successful outcomes