Solutions Manager

The Manager of Integrated Solutions leads and develops a team of Interface Engineers and Solutions Engineers, ensuring the effective and timely delivery of healthcare integration solutions for Care Logistics clients. This role serves as both a people leader and a hands-on technical expert, capable of stepping in to fulfil the responsibilities of either the Interface Engineer or Solutions Engineer roles when needed.

As a people leader, the Manager fosters a high-performing team environment by modelling adaptability, leading through change, resolving conflict constructively, and advocating for the team’s needs across the organization. This position reports to the SVP, Client Services.

ESSENTIAL RESPONSIBILITIES
:

• Lead, coach, and develop a team of Interface Engineers and Solutions Engineers, fostering a culture of accountability, continuous learning, and high performance.
• Create and manage team workplans; assign team members to projects based on skills, capacity, and development goals.
• Conduct regular 1:1s, performance reviews, and ongoing feedback conversations to support individual growth and team engagement.
• Serve as first point of escalation for team challenges, resolving conflicts fairly and constructively while maintaining team cohesion.
• Advocate for team resources, tooling, and professional development within the organization.
• Adaptability, Change Leadership & Conflict Resolution
• Champion organizational and process changes, translating strategic direction into actionable guidance while modelling adaptability and leading adoption of new methodologies, tools, and best practices.
• Proactively identify operational risks and drive creative, pragmatic solutions before issues impact delivery.
• Navigate competing priorities and stakeholder expectations through principled negotiation, balancing client commitments with team capacity and achieving mutually beneficial outcomes.
• Mediate disagreements between team members, clients, and cross-functional partners, ensuring issues are resolved respectfully and efficiently.
• Represent the integration team’s interests in cross-functional planning discussions, advocating for the team’s perspective while aligning to organizational priorities.
• Technical Delivery & Oversight
• Serve as knowledge leader for integration team processes, procedures, and best practices.
• Manage and personally support delivery of customer project tasks, including:
• Developing and executing interface test plans to validate code developed by Care Logistics and customer interface resources.
• Enterprise integration activity troubleshooting.
• Supporting and leading customer technical go-live events.
• Work closely with Client Services teams to develop and continuously improve project delivery methodology.
• Provide business process and integration knowledge to inform future product development.
• Troubleshoot and resolve interface issues across development, test, and production environments.
• Develop and maintain interface design guides, flow diagrams, and technical documentation.
• Support transition-to-support processes and knowledge transfer to support teams.
• Provide after-hours on-call support during critical periods as needed.
• Solutions Engineer Coverage (Subject Matter Expert & Fill-In)
• Collaborate with cross-functional teams and clients to gather business requirements and translate them into technical specifications.
• Analyze data from EMR, clinical, and scheduling systems to identify functionality opportunities and integration needs.
• Participate in and co-lead virtual and in-person integration interviews, client discussions, and project meetings.
• Act as a liaison between technical and business functions, helping to align technology, processes, and organizational goals.
• Provide input on developing and modifying Care…