Moncrief Heating and Air - HVAC Operations Manager

$120,000 to $130,000 annually + bonuses

Moncrief Heating & Air Conditioning is the oldest HVAC company in Atlanta, proudly serving the Atlanta area since 1898. While much has changed over the last 128 years, our core values have stayed the same. Moncrief Heating & Air Conditioning is now a part of the Ace Hardware Home Services family! It's still the same great Moncrief team that you know and trust.

The alignment of values, purpose, and vision between Moncrief and Ace Hardware is truly remarkable. With Ace Hardware's dedication to helpful service in local communities and focus on customer satisfaction, we're excited to continue delivering exceptional HVAC and plumbing services and quality alongside the resources of one of America's most trusted retailers. Together with Ace, we're looking forward to growing and supporting the local community for years to come.

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• Establishes field staff accountabilities, clear expectations for performance outcomes and key performance indicators and behaviors.
• Provides feedback on results and oversees the performance management process for the organization.
• Improves the organization’s effectiveness through coaching, training and problem solving as well as fostering a result driven, solutions-oriented environment that is highly collaborative and challenges team members to reach their full potential and achieve long-term success.
• Encourages and seeks opportunities for collaborative efforts across departments, seeks understanding of issues, anticipates and troubleshoots problems, and resolves escalated matters involving staff or customers.
• Consults with management team to discuss issues, coordinate activities, and resolve problems.

• In collaboration with the General Manager, continually assesses and verifies the organizational capabilities and capacity, advocating for change as appropriate, and eliminating practices that could reinforce silos within the organization or adversely affect providing residential and commercial customers a seamless sales and service experience.
• Monitors initiatives by department supervisors (HVAC, Plumbing, Warehouse, Sales) to achieve budgeted results and other financial and non-financial goals.
• Ensures allocation of resources align with the needs of the department and operations has the proper infrastructure, systems, reporting policies and procedures to effectively scale and meet productivity and efficiency standards.
• Provides the General Manager with regular status updates on the organization’s performance and analysis of the critical success factors that effective daily and long-term operation of the organization.
• Receives and resolves elevated issues, questions, and complaints regarding operational matters.
• Maintains safety standards, creates, and updates safety procedures.
• Communicates safety program and standards throughout the organization.
• Ensures compliance and serves as resource regarding safety matters.

• Monitors key performance indicators and meets with department technicians regularly to understand departmental trends and what’s influencing performance outcomes.
• Participates and provides input on the strategic planning process.
• Ensures the establishment and maintenance of cross-functional communications, and the prioritization of activities is appropriately addressed through open communication, positivity, and productive working relationships.

• Experience:
  
  Our ideal candidate has 7+ years managing and leading a residential HVAC team. This position is not ideal for candidates without team management experience.
• Leadership:
  Inspires others with a…