Shift leader, Restaurant​/Food Service

At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD! This is our purpose. Our team brings this to life by focusing on what’s really important – TEAM, GUEST, BUSINESS! It’s that simple. If you’re ready to work somewhere you can be yourself while making an impact on your community, creating life‑long relationships, and serving the best coffee around, join our herd!

Apply today and be part of the ’Bou Crew!

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or the Assistant General Manager. The Shift Leader ensures the team has a clear understanding of goals, expectations, products, cleanliness, new directives and guest connections during the shift.

• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Think strategically about maximizing product sales and waste management
• Demonstrate a “total store vision” to own the look and feel of the store
• Know the deployment for the day and the roles and responsibilities associated
• Consistently leverage effective communication on the floor during the shift
• See the needs of the team and guest and address situations before they become problematic
• Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks
• Take ownership not only of the current shift, but also the following shift
• Ensure the team is executing SOP and quality standards correctly and consistently
• Actively coach and give feedback to Team Members in the moment to ensure they bring their best DOING and BEING to their role
• Train team on role responsibilities, product knowledge and promotional items
• Perform administrative tasks with integrity and to completion (e.g., bank deposits, inventory, store product orders)
• Develop Team Members and engage in conversations about career and professional growth
• Bring the Core Values to life in all that you do:
  Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Take ownership of their impact on other people and manage how they show up
• Demonstrate confidence and own the decision‑making responsibility of being the Manager on Duty
• Remain resilient under pressure and bring calm in critical moments
• Bring joy to leading the team, serving guests and being a community member
• Seek to be of service and create success for others
• Express enthusiasm and curiosity about the responsibility of being a subject‑matter expert and helping others grow
• Show humility and curiosity needed to lead a diverse group of people and eagerness to grow and learn
• Give powerful feedback and always look to make the biggest difference by coaching the team from commitment, not compliance
• Take ownership and eagerness to make a positive impact on others
• Seek to create an inclusive and inspiring culture every shift with every team member
• Take full ownership of their own development and actively seek feedback and growth opportunities

• At least 1 year of leadership, restaurant, retail or customer service experience, or be properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends
• Must be at least 18 years of age

• High school diploma or GED equivalent
• A valid driver’s license and reliable transportation

The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4 to 8 hours, and the ability to accomplish the physical requirements with or without reasonable accommodations.

Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special need that requires accommodation, please let us know.