Running Enthusiast - Customer Service Representative - Running Warehouse - Alpharetta, GA

Position Details

• Employment Type: Part-Time
• Hiring Range: $16–$18 per hour, depending on experience
• Schedule: Late afternoon Monday–Friday;
  Saturday shift required
• Hours: Part-Time (minimum 20 hours/week, maximum 28 hours/week)
• Location: Alpharetta, Georgia;
  On-site (No remote or hybrid option)

Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

We believe great people make great teams. If you're eager to make an impact and help connect athletes and outdoor enthusiasts with the products they love, we'd love to hear from you.

Health & Wellness

• Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*

Time Off

• Paid vacation*
• Paid sick time

Financial Benefits

• 401(k) retirement plan
• Profit-sharing program

Workplace Perks

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on‑site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations

* Available to eligible full‑time employees.

Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for.

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

• Experiential knowledge of sport specific products, their purpose and benefits.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co‑workers and function as part of a team.
• Have the ability to multi‑task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In-depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem‑solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
• Other duties deemed necessary to support daily…