Pickleball Enthusiast - Customer Service Representative - Pickleball Warehouse

Position Details

Employment Type:

Part-Time

Hiring Range: $16–$18 per hour, depending on experience

Schedule:

Late afternoon Monday–Friday;
Saturday shift required

Hours:

Part-Time (minimum 20 hours/week, maximum 28 hours/week)

Location:

Alpharetta, Georgia;
On-site (No remote or hybrid option)

We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

• Tennis Warehouse
• Pickleball Warehouse
• Padel Warehouse
• Running Warehouse
• Tackle Warehouse
• Ice Warehouse
• Inline Warehouse
• Derby Warehouse
• Riding Warehouse
• Skate Warehouse
• TYPTI Warehouse

Health & Wellness

• Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*

Time Off

• Paid vacation*
• Paid sick time

Financial Benefits

• 401(k) retirement plan
• Profit-sharing program

Workplace Perks

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations

* Available to eligible full-time employees.

Our Customer Service team is at the heart of every great customer experience. We're looking for reliable, personable individuals who enjoy helping others and are passionate about building lasting relationships with our customers. Whether assisting customers over the phone, through live chat, or via email, you'll provide knowledgeable guidance, answer questions, solve problems, and help customers find the products that best fit their needs.

Success in this role comes from a genuine desire to help people, strong communication skills, and the ability to think critically and resolve issues with confidence and empathy. Every interaction is an opportunity to earn a customer's trust and reinforce the exceptional service Sports Warehouse is known for.

If you're a positive team player who thrives in a fast‑paced environment, enjoys learning about various sporting goods products, and takes pride in delivering outstanding customer experiences, we'd love to have you join our team.

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

• Enjoy playing pickleball recreationally or competitively.
• Experiential knowledge of sport specific products, their purpose and benefits.
• Bring an experienced‑based enthusiasm to guide new players getting started in the sport and make expert recommendations for advanced players.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co‑workers and function as part of a team.
• Have the ability to multi‑task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In‑depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening…