Store Parts Professional

Alpharetta, GA, USA

Full time

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NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time.

A Parts Professional provides prompt and courteous service to all customers over the telephone, in store, or in the dealer's shop. They look up parts applications in catalogs or POS system and process orders with high accuracy and courtesy, advising customers on technical matters. They exhibit thorough knowledge of products, standards, warranties, sales programs, and policies, and serve as a resource for store personnel.

• Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and quickly understanding customer needs.
• Maintains customer satisfaction by serving all customers, securing correct parts, and resolving issues.
• Demonstrates professional attitude, conduct, and appearance.
• Maintains POS computer skills by learning and using catalogs and systems, practicing asset security controls, and understanding pricing methods.
• Provides sales support by processing stock orders, reporting overages/shortages/damaged merchandise, and ensuring store appearance.
• Participates in required training.
• Performs other tasks as assigned by management.

• High School Diploma or equivalent.
• Ability to establish and maintain courteous, efficient, professional service.
• Functional literacy in part numbers and line codes, ensuring accurate selection and delivery.
• Excellent communication and organizational skills.
• Ability to thrive in fast‑paced setting and work calmly under pressure.
• ASE Parts Specialist (automotive) certification.
• Knowledge of local area and ability to operate a vehicle with manual transmission.
• Availability for retail hours at any store location as assigned.

• Capable of operating TAMS POS system and cataloging.
• Ability to use adding machine and process cash, check, and credit card transactions.
• Strong visual recognition and memory of letters and numbers.
• Capacity to work on feet for entire shift, lift and move parts up to 60 lbs.
• Ability to bend, stoop, reach upper shelves (10 ft) with stool or ladder when needed.
• Capability to move heavy equipment (engine blocks, core barrels) using aids.

• Outstanding health benefits and 401(k).
• Stability of a Fortune 200 company with a "family" feel.
• Company culture focused on hard work and employee care.
• Multiple career paths, ongoing development, and leadership support.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

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