E-Commerce Team Leader; In-Store Shopper Department Manager

At Whole Foods Market, we're working to nourish people and the planet. We’re committed to providing record‑setting grocery delivery services to our Whole Foods Market On Amazon (WFMOA) customers. This fast‑growing program requires talented, resilient, and purpose‑driven leaders who are passionate about our quality products and great customer service. We think you’ll agree that it’s a great time to join #TeamWFM.

You will be responsible for all aspects of daily operations including supporting WFMOA Customer Delivery and pickup orders, labor, regulatory compliance, and special projects as assigned.

You and your team of Associate Team Leaders, Supervisors, and team members are responsible for fulfilling Whole Foods Market customer orders. You are responsible for ensuring that you have hired and properly trained team members, and that their needs are addressed so they can focus on satisfying and delighting customers.

• Works and communicates with Store Leadership to drive operational improvement in KPIs and compliance with standard operating procedures.
• Maintains awareness of customer flows and needs, and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
• Oversees the creation of the In‑Store Shopper Team schedule to ensure meeting staffing metrics and capacity.
• Reviews hourly, daily, and weekly scheduling and order volume to ensure the shopper team can support incoming WFMOA orders.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale to support In‑Store Shopper/E‑Commerce Team and cross‑functional team needs.
• Provides timely, thorough, and thoughtful performance evaluations.
• Maintains cleanliness of all department areas including staging area and coolers, and ensures inventory is well‑stocked and properly rotated.
• Consistently supports and models WFM Leadership Principles and Core Values.

• 24+ months retail experience, including 12+ months in a similar role.
• High School diploma or equivalent.
• Authorized to work in the US without sponsorship.
• Prior experience leading high‑volume teams.
• Availability to work overtime during peak seasons and as needed year‑round; flexible to work nights, weekends, etc.
• Proficiency with email, Microsoft Office, and operations‑related applications including scheduling and ordering software.

• Bachelor’s degree in Engineering, Operations, or a related field.
• Ability to thrive in an ambiguous environment; motivates self and meets deadlines.
• Strong verbal and written communication skills; comfortable with public speaking and writing.
• Enjoys analytical work and using data to provide thought‑provoking and workable solutions.
• High energy, enthusiastic, and displays affinity for our products, core values, and company philosophy.
• Demonstrates exceptional knowledge of (new) products, item location, pricing, and awareness of relevant competitors and industry trends.
• Values long‑term thinking and large‑scale impact on the company.

Wage range for this position is $22.40–$40.40 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits
, a comprehensive benefits package for full‑ and part‑time team members, including eligibility for a store discount, paid time off, financial wellness, health and wellness support programs, and access to other team member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at the date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal).

At Whole Foods Market, we provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.