Retail, Retail Associate​/ Customer Service

Responsibilities

• Welcomes and greets all customers as Host in the front entrance or throughout the store
• Connects with customers throughout the store, suggesting solutions to their organizational challenges
• Designs and sells custom closets and other storage and organization solutions
• Serves as a register person with strong focus on providing a great customer experience during checkout
• Introduces and enrolls customers in the rewards program
• Works merchandise processing during early morning or evenings (based on the schedule)
• Maintains the sales floor – keeping shelves full and presented according to brand standards
• Supports carry‑out to customer cars whether through curbside or in the parking lot/garages
• Assists with cleaning routines around the store – including dusting, restrooms and vacuuming
• Processes customers’ orders for curbside pick‑up and/or delivery
• Organizes the stockroom, ensuring it is well‑maintained to support selling efforts of the store
• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness while exhibiting pace and attention to detail
• Actively engages with customers to solve their organizational challenges

• High school diploma preferred
• Retail sales experience a plus
• Strong computer skills
• Enjoys engaging with people and connecting with customers
• Understands that retail is an ever‑changing industry and requires flexibility in scheduling
• Must be at least 18 years of age

• Rewarding pay to recognize the value you bring to the team
• Competitive health, dental, and vision plans to keep you and your loved ones well
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity
• Unique "1equals3" website for easy access to your benefits information and company updates
• Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best

• Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and flexible spending accounts (FSAs)
• Considerate parental leave policies, adoption and surrogacy assistance, and fertility & maternity support program
• Paid holidays, gym membership discounts, and a qualified transportation benefits program to save on commutes
• Discounts on merchandise, custom spaces, services, gift cards, and pet insurance
• Recognition through service awards and retirement gifts, celebration of core principles, and recognition of exceptional daily contributions
• Participation in Employee Resource and Affinity Groups and engagement in community giving programs

The Container Store promotes a smoke‑free, drug‑free environment.

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act.