Receptionist, Retail

Job Details

Job Location:

RBM of Alpharetta
- Alpharetta, GA 30004

Job Category:
Admin
- Clerical

RBM of Alpharetta is a luxury car dealership focused on providing excellent customer service to clients and taking great care of associates. We know that happy employees make happy customers!

Proudly serving the Alpharetta, Atlanta, Duluth, Roswell, Cumming, John's Creek, Buford, Woodstock, Canton, Forsyth, Fulton, Cobb, Gwinnett, Cherokee and surrounding areas.

• Hourly rate based on experience
• Paid holidays, sick time, and vacations
• Paid training and certification
• Bonus opportunities
• Competitive insurance and retirement benefits, including
  • Medical and dental coverage
  • Company contribution to Health Savings Account for eligible HDHP participants
  • Voluntary long-term and short-term disability insurance available
  • $25,000 company-paid life insurance for full-time employees (additional coverage available)
  • 401(k) retirement plan with company match
• Employee discounts for parts, service and vehicle purchases
• Onsite parking

Sales Receptionist

• Warmly greet and welcome clients and other guests to the dealership; do not leave the reception desk unattended.
• Be an organized and productive multi-tasker, maintaining customer contact notes in the CRM system.
• Actively listen to clients and their needs, interpret body language to exceed expectations, solve problems, and de-escalate issues.
• Proactively communicate potential issues with customers, management, and other departments to provide the best possible customer experience.
• Assist salespeople with printing and distributing survey follow-up call lists bi-weekly.
• Respond to 5-star web reviews with multiple pre-written responses daily.
• Abide by company policy and departmental best practices and procedures; perform other duties as assigned.

• High school diploma (or equivalent) and authorized to work in the USA for any employer.
• Previous experience in a similar role with similar responsibilities is preferred.
• Basic communication, problem-solving, and mathematical skills using American units of measure.
• Physical demands include frequently positioning the body and moving to greet clients and keep the refreshment station stocked; detecting and identifying safety issues; exerting force to move or manipulate objects (up to 20 lbs occasionally, 10 lbs frequently); operating equipment; repetitive motion.

Prior to being employed, applicants must participate in RBM's normal screening process which includes completing a full employment application; satisfactory criminal, credit, and driving record checks where applicable; in-person interviews and other inquiries.

RBM of Alpharetta has a diverse drug-free workforce and is an equal opportunity employer.