Product Guide III; Part-time - Alpharetta Spaces

Rivian is on a mission to keep the world adventurous forever. We build emissions‑free electric adventure vehicles and attract curious, courageous souls. We constantly challenge what’s possible, reframe old problems, seek new solutions, and operate comfortably in unknown areas. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

RIV Level: 3
Address: 2820 Old Milton Pkwy, Alpharetta, GA 30009
As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer‑oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. You’ll be committed to over‑delivering delight across the customer journey—from initial engagement to vehicle delivery.

• Welcome, engage, and educate customers, ensuring a positive and inclusive experience.
• Achieve key performance indicators such as leads captured, lead capture rate, lead‑to‑drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers and identify unique needs to create individualized experiences, including demonstration drives and customer deliveries.
• Support commercial business objectives and brand initiatives, including demand generation, lead generation, product deep‑dives, gear demos, trip planning, food & beverage offerings, and community events.
• Maintain high brand and product expertise, staying current on training and courses.
• Know all tools, including POS and CRM, and leverage them to generate leads and enhance customer experience.
• Perform day‑to‑day operational duties: event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning, and visual displays.
• Uphold retail, hospitality, and vehicle presentation standards, ensuring locations always look premium.
• Take on additional projects, duties, and assignments as required by leadership.

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality.
• At least 18 years of age; 21+ required to operate any Rivian vehicle.
• High School Diploma or GED required.
• Flexible schedule to support customers on nights, weekends, and/or holidays; willingness to travel for market launches and operations.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace and ability to learn new tools quickly.
• Valid driver’s license in the state/province of residence. No recent driving incidents or violations; continuous Motor Vehicle Record monitoring.
• Eligibility to obtain a sales license, notary license, and/or food‑handling certification within 90 days of employment if required.

• Physical exertion may be required: sitting up to 2+ hours, standing 8+ hours, walking, bending, kneeling, carrying, reaching, lifting up to 50 lbs.
• Frequent use of hands for grasping, tools, data entry, writing, and calling.
• Strong written and spoken English required.
• Ability to see, read, and interpret documents such as governmental regulations, safety rules, and operating instructions.

• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in technology and automotive space.
• Resilience and ability to overcome objections using active listening and critical thinking.
• Ability to multi‑task while maintaining quality.
• Excellent written and verbal language skills in English; additional languages a plus.
• Ability to learn quickly, thrive in a fast‑paced environment, and adapt to changing timelines.
• Obsessive approach to elevating the customer experience and over‑delivering in all interactions.

Hourly range for this role: $21.39-$23.75/hr for Georgia based applicants. The hourly rate reflects a range of factors, including competencies, education, qualifications, certifications, experience, geographic location, shift, and organizational needs.

Eligible for an annual performance bonus.

We offer a comprehensive package of benefits for full‑time…