Sales Representative, Enterprise

About The Role

The Renewals Sales Representative for the Enterprise segment is focused on exceeding renewal and expansion quotas by proactively managing an annual pipeline. Key responsibilities include reaching out to customers ahead of support expiration for technical health checks, promoting product adoption, educating on new features, and driving renewals, upgrades, and new license sales. The position involves cold calling lapsed customers, collaborating with various departments to prepare agreements, and negotiating at the CxO level.

This role also includes accurate forecasting, business analysis, assisting with licensing transfers and support tickets, and providing strong support to channel partners. Maintaining impeccable records in Salesforce and meeting KPIs and customer satisfaction goals are essential aspects of the role.

• Responsible for overachieving quota tied to territory renewal and expansion goals
• Effectively manage an annual pipeline by reaching out to customers many months before support expiration to perform customer experience assessments and environment health checks
• Proactively engage customers to educate them on new product features, additional products, tie them to business outcomes, and close renewals while growing accounts by selling and closing upgrades and new licenses
• Understand stakeholder priorities at the customer and partner levels, and work backwards to meet their needs
• Cold‑call customers with lapsed support to reactivate it
• Work cross‑functionally with Deal Desk, Legal, Sales, and others to prepare enterprise renewal agreements, special terms, and create NSQs
• Clearly communicate and sell complex offers internally and externally
• Effectively negotiate renewal offers at the CxO level
• Accurate forecasting, business analysis, and insight sharing
• Assist customers with licensing transfers and support ticket resolution, ensuring customer success at all stages
• Provide appropriate support to Veeam’s channel partners to close renewal and additional license deals
• Maintain accurate and timely activity records in Salesforce, ensuring impeccable hygiene
• Manage inbound renewal inquiries through different renewal portals
• Prioritize workload to meet all KPIs, goals, and objectives
• Meet daily/weekly SLAs and maintain high customer satisfaction ratings

• Minimum of 3+ years of relevant experience in sales or account management
• Customer Success, Account Management, or Renewals experience is a plus
• Proven track record of over achievement of quota and KPIs
• Ability to lead efforts handling complex customer requests and escalations within a multifunctional team
• Excellent communication skills, with demonstrated ability to influence at all organizational levels, including executives
• Exceptional organizational skills with the proven ability to prioritize and multitask to meet deadlines and quotas
• Ability to work semi‑autonomously in a fast‑paced environment
• High‑energy, self‑starter attitude prepared for a high volume of email communications and outbound calls

• Unlimited paid time off, 12 paid holidays including 4 global Veea Me Days and 24 paid volunteer hours annually through Veeam Cares
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on your first day
• Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
• 401(k) retirement plan with company matching
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• Air Vet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental insurance options
• Tax‑advantaged spending accounts for healthcare, dependent care, and commuting
• Opportunities to learn and grow through on‑demand libraries (Linked In Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning

Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance‑based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. Offers are typically made below the midpoint of the range.

Compensation Range (OTE): $103,800—$173,000 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state or local law. All your information will be kept confidential.