Sales Support Specialist (Contracts & Quotes

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint.

Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues

Full Time in Office. Local Candidates ONLY

We are seeking a Sales Support Specialist to join our Sales team. The ideal candidate will provide support to the sales team in creating and delivering sales quotes and contracts. The position requires an individual who is detail-oriented, organized, possesses strong mathematical skills, and has the ability to understand complex technology configurations to accurately generate quotes and contracts. Additionally, the role involves working collaboratively with the sales team, account management, legal departments, and other stakeholders.

The Sales Support Specialist is responsible for collaborating with sales team members to create and manage sales contracts through the internal review and approval process. Additionally, the Sales Support Specialist will interact with internal sales teams periodically to assist in account creation, quoting, and contracting processes. This position requires proficiency in managing internal selling processes as well as providing administrative support.

• Manage a high-volume queue of sales/quote requests across multiple lines of business.
• Assist in the preparation, review, and revision of sales quotes and contractual documents to ensure alignment with company policies and legal requirements.
• Support efforts by verifying that contract terms adhere to internal procedures and regulatory standards.
• Develop a working knowledge of company products and services to effectively support sales teams and discuss potential alternatives as needed.
• Act as a primary point of contact for internal quotes and contract related inquiries, collaborating with departments such as Sales, Finance, and Customer Support.
• Prepare and manage amendment documents for standard contractual changes, ensuring proper routing and approval per company policy.
• Identify and elevate pricing discrepancies or non-standard terms to senior staff for resolution.
• Collect, review, and submit customer documentation and data for internal approvals and recordkeeping.
• Maintain accurate and organized contract files and related documentation for audit and reference purposes.
• Perform other administrative and contract-related duties as assigned to support the contract lifecycle and sales operations.
• Other duties as assigned.

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field strongly preferred.
• 2+ years of relevant experience in contract administration, procurement, purchasing, legal support, or administrative coordination.
• Previous experience in the hospitality industry is required.
• Demonstrated ability to work both independently and cross-functionally with diverse teams, departments, and cultures.
• Exceptional attention to detail and accuracy in handling documents and data.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities; capable of effectively prioritizing tasks based on urgency and critical deadlines.
• Proven problem-solving and analytical…