700 - Designers - RE-Design Consultant - Exempt

Job Description

Ethan Allen is a leading interior design destination combining state‑of‑the‑art technology with personal service.

General Objectives:

The Design Consultant works closely with customers to create individualized design solutions that sell Ethan Allen products and services. Designs include space planning, fabric coordination, product selection, and overall project design. Successful execution is evidenced by developing individualized designs and achieving sales goals in a flexible, relationship‑based selling environment. Some projects may require a team or partnership‑based approach.

Design Consultants are measured on performance categories such as teamwork, customer service, communication skills, decision making, project development, presentation, and technical skills, along with benchmarks including Minimum Monthly Sales, Home Calls, Accent Sales, Softgoods Sales, Be‑Backs, PI, Close Ratio, and the Ethan Allen Trade Program. They must also be skilled in the use of social media and other digital channels to promote Ethan Allen’s brand as outlined in the Social Media Policy.

Compensation is incentive‑based; total compensation is determined by commissions earned. Design Consultants are expected to meet or exceed Minimum Monthly Sales and other benchmarks as determined by Ethan Allen.

This is a Full‑Time position.

Essential Duties and Responsibilities:

• Create design solutions that align with a customer’s preferences and budget.
• Sell Ethan Allen’s products and services.
• Represent the Ethan Allen brand in all customer interactions, professionally greeting customers, establishing rapport, and obtaining appointments and in‑home consultations.
• Regularly make home calls to evaluate customer needs and provide a total, individualized design solution that closes the sale.
• Utilize grassroots marketing and various social media platforms to develop and grow business.
• Educate customers about the complimentary design service offered, tailoring the level of service to customer needs.
• Stay current on design and color trends to craft fashionable solutions.
• Coordinate with the team to provide exceptional pre‑ and post‑sale customer service, promptly communicating order status and any delays.
• Participate as required in all corporate‑sponsored marketing and training programs.
• Educate customers on all Ethan Allen sponsored finance options available to them.
• Contribute to the development and upkeep of the design center’s portfolio.
• Use corporate systems and technology to maximize efficiency in designing projects, creating presentations, and serving customers.
• Enter orders using the retail point‑of‑sale system.
• Work cooperatively to maintain a neat and orderly design center projection.
• Collaborate with Design Center Leader/Design Sales Leader to develop business plans and grass‑roots marketing plans, monitor effectiveness, and suggest modifications to achieve goals.
• Utilize technology such as 3‑D Room Planner, CRM, Live Chat, etc., to build a volume of projects and productive relationships with prospective and current clients.
• Leverage appropriate social media (e.g., Facebook, Instagram) to enhance personal and Ethan Allen’s presence, building relationships with outside talent via social media such as Linked In.
• Perform any other duties as required.

Knowledge, Skills, & Abilities:

• Minimum High School Diploma or equivalent with relevant work experience.
• Minimum of one (1) year of practical interior design experience.
• Bachelor’s degree or equivalent in a design‑related field from an accredited institution is desirable.
• Broad knowledge of interior design and effective sales techniques.
• Working knowledge of online sales and design tools.
• Good listening skills with excellent oral and written communication abilities.
• General understanding of social media and grass‑roots marketing to develop a book of business; proven experience preferred.
• Valid driver’s license or an alternate means of transportation during business hours, as required by the company.
• Intermediate skill competency using digital floor‑planning technology; 3D applications are a plus.
• Experience with interactive technology to view design concepts such as augmented reality,…