Manager, Customer Success

Manager, Customer Success
- Strategic Accounts

Drive transformation and growth as Manager, Customer Success
- Strategic Accounts at Trimble! We are seeking a strategic leader to build and inspire a world-class team, driving value and long-term retention for our global strategic accounts.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

What Makes This Role Great:

In this role, you will help define our Strategic Account Model and establish best practices for our top-tier strategic accounts, directly influencing customer adoption, expansion, and retention in the construction technology space. You will act as a key leader, building a white-glove engagement culture that transforms how strategic clients realize value from Trimble Construction One.

Key Exciting Responsibilities:

• Lead, coach, and inspire a high-performing team of Strategic Customer Success Managers overseeing complex, enterprise-level customer relationships.
• Establish, operationalize, and continuously enhance the Strategic Accounts Customer Success playbook to drive consistent, high-impact account execution.
• Champion measurable business outcomes across customer adoption, value realization, renewal performance, and portfolio growth.
• Cultivate strong executive relationships and partner with cross-functional leadership across Sales, Product, and Services to deliver a cohesive customer experience.
• Proactively leverage data and customer insights to monitor portfolio health, mitigate risks, and resolve high-impact escalations.

Essential

Skills & Experience:

• 7+ years of experience in Customer Success, Account Management, or a related customer-facing leadership function within SaaS or enterprise technology, including 4+ years leading teams.
• Proven experience managing strategic, enterprise-level accounts with demonstrated accountability for driving customer value, retention, and growth outcomes.
• Demonstrated success in engaging senior customer executives, building cross-functional alignment, and managing complex business relationships.
• Strong background in core Customer Success disciplines, including strategic account planning, health scoring, renewal forecasting, and risk management.
• Proficiency with key enterprise technologies such as Salesforce, Gainsight, and G-Suite.

Bonus Points For:

• Experience with in the construction technology, AECO, or related industrial tech sectors.
• Global leadership background managing international customer-facing or professional services operations.

Logistics:

Location:

Atlanta, GA;
Westminster, CO; or Lake Oswego, OR (in office)

Travel Requirement: 30%

Why You'll Love Working With Us:
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter:
Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people:
Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner:
Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Compensation:
Trimble provides the…