Service Account Manager-South-Gulf Territory

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Job family:
Sales, Marketing & Product Management

Business area:
Pulp & Paper Service

Contract location:
Alpharetta, GA, US

Location type:
Remote

Contract type:
Permanent

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

What We Do

ANDRITZ is a global leader in providing plants, equipment, technologies, and services to industries including pulp and paper, hydropower, metals, steel, environmental solutions, renewable energy, and industrial process technologies. ANDRITZ serves customers worldwide through innovation, engineering expertise, and a commitment to sustainable solutions.

EDUCATION & EXPERIENCE

Qualifications

• Bachelor's degree in Engineering (Chemical Engineering or Mechanical Engineering preferred) or equivalent industry experience.
• Proven success in sales and/or service.
• Experience with in the pulp and paper industry preferred.
• Established relationships with pulp and paper customers within the region are a plus.
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Sell Pulp Service products and solutions across the following process areas:
• Wood Yard
• Cooking
• Lime Kiln
• Evaporators
• Power & Recovery Boiler Areas
• Automation
• Conduct regular customer visits throughout Alabama, Florida, Louisiana, and Mississippi.
• Identify new business opportunities and expand existing customer relationships.
• Follow up on quotations and gather competitive intelligence, technical preferences, pricing information, and customer decision timelines.
• Manage and maintain opportunity information within the company CRM system.
• Collaborate closely with product group personnel on all opportunities.
• Participate in and support final negotiations to secure orders.

Customer Relationship Responsibilities

• Build and maintain relationships with Engineering, Maintenance, and Operations personnel.
• Ensure customer concerns and issues are identified and resolved promptly.
• Coordinate and participate in customer presentations for project opportunities and technology updates.
• Participate in industry events, including Digester Seminars, BLRBAC, and other industry conferences.

Additional Responsibilities

• Manage territory sales forecasts, budgets, and cost controls.
• Develop strategic sales growth plans for assigned accounts and territory.
• Document customer visits and interactions in a timely manner through the Customer Interaction Center.
• Communicate territory activity and customer intelligence effectively across the organization.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.