Inside Sales Customer Success Manager - Emerging Markets
Listed on 2026-09-01
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Sales
Customer Success Management, Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Inside Sales Customer Success Manager - Emerging Markets (Finance)
Equifax is looking for a Customer Success Manager to join the Inside Enterprise Sales (IES) Team. This role is a relationship-based position within the Emerging Markets vertical responsible for optimizing the customer experience lifecycle by partnering with clients to identify and meet business objectives. This involves handling post-sales implementation, program management and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, while ultimately driving adoption and retention.
This position follows a hybrid work schedule (Monday-Thursday in office) and requires in-office presence at our Midtown location in the One Atlantic Center building or at our Alpharetta office.
What you'll do- Develop strong relationships with our clients by maintaining a high level of engagement, aligning business objectives, and providing raving fan service
- Maintain a deep understanding of our solutions, client base, and best practices
- Act as a trusted adviser and advocate for the client, ensuring success and maximum value as they adopt a new platform/service
- Educate clients on business value of solutions and application of best practices
- Provide business insights through client value presentations, Quarterly Business Reviews, and other methods
- Bachelor's degree or equivalent work experience
- Minimum of 2 years experience in a B2B customer success, account management or other sales-related, client-facing role
- Ability to troubleshoot and solve business and/or basic technical problems
- Demonstrated ability to maintain a calm confidence under pressure
- Exceptional written and verbal communication skills to foster positive business relationships
- Credit Union industry experience
- Knowledge with credit, risk, financial services or data solutions
- Ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
- Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
- Ability to establish milestones and keep all team members on task; strong project management skills
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