Security Guard Patrol Officer

Security Guard Patrol Officer – Alpharetta, GA

Allied Universal® is North America’s leading security and facility services company, offering rewarding careers that provide a sense of purpose. As a Security Guard Patrol Officer in Alpharetta, GA, you will serve and safeguard clients in a range of industries such as Tech/Media/Telecom, monitoring and patrolling assigned areas to reduce security‑related incidents and deliver outstanding customer service and communication.

Position Type: Full Time

Pay Rate: $29.00 / Hour

Job Schedule: Mon, Tue, Wed, Sun: 10:00 PM – 08:00 AM

• Monitor and patrol assigned areas to maintain a visible presence.
• Prevent, report, and respond to security incidents.
• Provide excellent customer service and effective communication.
• Support a team culture built on reliability, agility, teamwork, and integrity.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass a background check and drug screening.
• Strong written and verbal communication skills.
• Ability to work flexible schedules including nights, weekends, holidays, overtime, and unscheduled shifts.
• Proficient computer usage (Google Suite and Windows programs).
• Strong customer service skills and ability to multitask in a fast‑paced environment.
• High‑level confidentiality and security awareness.

• Prior experience with physical security, access control, video surveillance, or intelligence monitoring applications.
• Fluent in Spanish or another language.
• Ability to train remote locations.
• Experience compiling high‑level situation reports.
• Experience in a 24‑hour operations center, security control room, or 911 dispatch center.

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

2 years.

This role works within a Global Security Operations Center in Alpharetta, GA, providing 24‑hour monitoring and response of technology and physical security systems.

• Monitor various communication methods (email, chat, phone) and engage with internal and external customers.
• Analyze technical situations and escalates as required.
• Provide technical support for server platforms.
• Initiate incident reporting and collaborate with Incident Managers for timely resolution.
• Perform basic troubleshooting for network and server environments.
• Maintain situational awareness, gather information, and coordinate incidents with security leaders.
• Interact with customers, law enforcement, external parties, and employees at all levels.
• Support customers to simplify and enhance experience.
• Initiate incident management for incidents under Corporate Security authority.
• Assess situations quickly to make informed decisions during stressful contexts.
• Coordinate incidents via the case management system.
• Document information and actions taken.
• Support security personnel with research of internal and external systems.
• Prepare and disseminate security products as requested.
• Monitor access control systems and surveillance cameras for alarms and incidents.
• Identify external security threats via open source monitoring.
• Address emergency and non‑emergency incidents in the GSOC.
• Conduct special projects and assignments supporting GSOC and Security Operations.
• Perform other duties as requested.

Reports to a Supervisor and has 0 Direct Reports.

Typically none, though there may be infrequent opportunities.

Most of the time spent sitting in a comfortable position in a climate‑controlled environment.

• Ability to read, write, speak, and understand English.
• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Must pass a background check and drug screening.
• Proficient computer usage with Google Suite and Windows programs.
• Strong customer service skills and ability to multitask in a fast paced environment.
• Strong written and verbal communication skills.
• Research, writing, and critical thinking…