Commercial HVAC Service Technician

Job Title: Commercial HVAC Service Technician
Job Location: Alpharetta, GA
Operating Company: Insight Partners - Georgia
FLSA Status: Non-Exempt

Insight Partners is a leading commercial HVAC manufacturer’s representative serving Georgia. With deep industry knowledge and decades of experience, we provide a comprehensive suite of HVAC solutions, including equipment sales, parts, service, and advanced control systems. As part of the AIR Control Concepts family, we combine local expertise with a national network to support engineers, contractors, and building owners throughout the lifecycle of a project — from design and installation to long‑term maintenance.

Check out our website here:
Georgia’s Trusted Partner in Commercial HVAC Solutions | Insight Partners

Under the guidance of the Service General Manager, the HVAC Service Technician plays a key role in delivering top‑tier service to our customers by expertly installing, servicing, and starting up a wide range of HVAC systems. From first‑time installations to diagnosing and repairing complex issues, you’ll be the go‑to problem solver our customers count on.

This role is all about creating positive experiences — identifying problems, delivering smart solutions, and ensuring every job is completed to the highest standards for both the customer and the company. You’ll work with industry‑leading equipment, including VRF systems, rooftop units, packaged systems, and more.

• Service, Troubleshooting & Optimization – Diagnose and resolve issues on a variety of commercial HVAC systems. Perform preventative maintenance and fine‑tune system performance for energy efficiency and reliability.
• Customer Relationship Management – Build and maintain strong client relationships by addressing service concerns, recommending improvements, and delivering high‑quality communication and support.
• Communication & Documentation – Coordinate with internal teams to ensure efficient scheduling and follow‑up. Accurately complete service reports, work orders, and related documentation in a timely manner.
• Vehicle & Equipment Readiness – Maintain a clean, organized, and well‑stocked service vehicle. Ensure personal tools and equipment are kept in optimal working condition.
• Training & Mentorship – Stay up to date through ongoing technical training. Serve as a resource and occasional mentor to junior technicians in the field.
• Safety & Compliance – Follow all safety guidelines and regulatory requirements as outlined by OSHA, the company, and customer sites.
• Emergency Response – Participate in the on‑call rotation to provide after‑hours support for urgent service needs.
• Other Duties as Assigned – Contribute to the team and company by stepping in where needed.

• Some overnight travel may be required depending on jobsite location.
• Partial tool set provided by the company.
• All required PPE is supplied by Insight Partners LLC.
• Technicians receive a company‑issued corporate credit card for job‑related expenses.
• Extensive on‑the‑job training is provided at no cost to the employee, with opportunities to grow skillsets over time.

• Technical Expertise & Problem Solving – Applies in-depth knowledge of commercial HVAC systems, tools, and technologies to troubleshoot issues and implement effective solutions. Maintains strong attention to detail and follows through on complex service tasks.
• Customer & Team Engagement – Builds trust and maintains positive relationships with customers through clear, professional communication and consistent service. Collaborates well with peers, dispatch, and management to support team goals.
• Time & Task Management – Prioritizes responsibilities effectively, manages schedules, and maximizes productivity across varying service calls and work environments.
• Adaptability & Continuous Learning – Responds well to changing job demands and field conditions. Actively participates in training and embraces new tools, technologies, and methods to stay current in the trade.

• 3–5 years of commercial HVAC service experience with systems such as VRF, rooftop units, and packaged…