Critical Facility Engineer; Data Center

Critical Facility Engineer (Data Center)

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

About your role:

Your primary responsibility is to assist in maintaining continuous up-time of the Data Center. This is accomplished by monitoring critical Data Center support systems and responding to alarms caused by faults and failures. The ideal candidate has a strong operational mindset, understands the importance of uptime, and is comfortable working in a fast-paced environment where safety, documentation, and attention to detail are essential.

What you'll do:

• Operate, monitor, and support critical facility systems including UPS systems, generators, switch gear, PDUs, ATS/STS equipment, HVAC systems, chillers, CRAH/CRAC units, pumps, cooling towers, fire detection, fire suppression, and building automation systems
• Visual inspections and readings of equipment and systems to ensure reliable data center operations
• Respond to alarms on critical systems throughout the facility and troubleshoot and take necessary actions to maintain critical Data Center systems
• Contact appropriate vendor and/or contractors to respond
• Perform testing on equipment and systems and complete tasks as part of a preventive maintenance schedule
• Assist with troubleshooting electrical, mechanical, and environmental issues that may impact data center uptime or customer service availability
• Clean all critical equipment as needed or as part of preventive maintenance and support maintenance tasks performed by vendors
• Your shift follows a two-week rotating schedule with a 12-hour shift from 6:00 AM to 6:00 PM EST and you must be open to cover for other technicians who are on PTO when needed

Experience you'll need to have:

• 4+ years of experience in one of the following: electrical and/or mechanical, large generator systems, UPS systems operation, power distribution, mechanical plant operations
• 2+ years of hands-on data center experience in critical facilities operations, maintenance, or a closely related mission-critical environment
• Ability to utilize Microsoft Office Software including Microsoft Word, Excel, Power Point, and Teams
• High school diploma or equivalent required; technical school, trade certification, military technical training, or related coursework preferred

Experience that would be great to have:

• Familiarity with building management systems, electrical power monitoring systems, CMMS platforms, and service ticketing systems
• Knowledge of UPS systems, generators, switch gear, chillers, CRAH/CRAC units, cooling towers, fire alarm systems, and fire suppression systems
• Experience working with vendors, reviewing service reports, escorting contractors, and supporting maintenance or repair activities
• Understanding of industry safety standards and best practices, including OSHA, NFPA 70E, and lockout/tagout procedures
• Technical certifications related to electrical, HVAC, mechanical systems, data center operations, or critical facilities maintenance

How you'll work:

• This role is an on-site position. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences helps you with your overall onboarding experience and lead to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• This role requires use of a computer and audio equipment.

Important info about this role:

• Must be able to lift 50 pounds and climb ladders while working at heights of 6 to 12 feet and stand on your feet for the majority of your shift
• Must be willing to work flexible hours, including nights, weekends, and holidays, as needed to support 24/7 data center operations
• All offers of employment are…