Field Service Technician

Inte Pros is seeking a hands-on Field Services Technician to support the nationwide deployment and installation of apheresis/plasma collection equipment across Plasma centers throughout Georgia, South Carolina, and North Carolina.

As part of a dedicated deployment team, the Device Technician will travel to plasma centers to prepare, install, test, troubleshoot, and validate new equipment while providing onsite technical support to center personnel. This is a highly hands-on, travel-intensive position focused specifically on device deployment and implementation rather than ongoing preventive maintenance or long-term equipment management.

• Support the installation and deployment of plasma collection devices at Plasma centers, including equipment preparation, setup, installation verification, testing, and operational readiness.
• Work with vendors, project teams, and center personnel to ensure equipment is properly installed, configured, tested, and ready for use.
• Perform installation verification, operational qualification activities, functional testing, and device readiness checks.
• Troubleshoot technical and equipment issues encountered during installations and elevate more complex problems to the appropriate technical resources.
• Provide onsite technical support during implementation and initial stabilization to minimize disruption to plasma center operations.
• Document installation activities, test results, troubleshooting efforts, equipment status, and other required information in accordance with established procedures.
• Communicate project status, risks, issues, and equipment concerns to project leadership.
• Assist with equipment logistics, including preparation, inventory verification, packing, shipping, storage, and vendor returns.
• Provide basic operational guidance and technical instruction to center personnel regarding newly deployed equipment and approved procedures.
• Maintain compliance with client policies, safety standards, quality requirements, regulatory expectations, and applicable SOPs.
• Support additional deployment activities and special projects as needed

• High School Diploma or equivalent required.
• Technical, biomedical equipment, electronics, mechanical, or healthcare-related training preferred.
• At least one year of experience in technical support, medical devices, healthcare, manufacturing, field service, equipment installation, or a related environment preferred.
• Previous experience supporting equipment installations, implementations, deployments, or operational startup activities preferred.
• Hands-on troubleshooting experience with technical, mechanical, electronic, or medical equipment strongly preferred.
• Experience working within a regulated environment is a plus.
• Strong troubleshooting, problem-solving, and organizational skills.
• Ability to work independently in the field while collaborating effectively with project teams, vendors, and onsite personnel.
• Strong written and verbal communication skills with the ability to accurately document technical activities.
• Familiarity with Microsoft Outlook, Teams, and Excel preferred.
• Ability to adapt to changing schedules, priorities, and deployment requirements.

• Extensive overnight travel required – up to 80%.
• Travel may include evenings, weekends, and short-notice assignments depending on deployment schedules.
• Extended hours, overtime, and weekend work may occasionally be required.
• Ability to lift, move, transport, and position equipment and supplies weighing up to 50 pounds independently.
• Ability to stand, walk, bend, kneel, reach, climb, and perform hands-on equipment work for extended periods.
• Work will take place within active healthcare/plasma collection environments and may involve exposure to blood borne pathogens, hazardous chemicals, and varying temperatures.
• Appropriate Personal Protective Equipment (PPE) must be worn as required.