Field Service Engineer

Field Service Engineer Description
- About the role

This role is for a Field Service Technician specializing inHP Indigo Digital Printing Presses. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the greater South Carolina area, traveling to customer sites to ensure their digital printing solutions run flawlessly. This is more than a technical role — it’s about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly.

• Install & Configure:
  
  Set up HP Indigo Digital Printing presses, including hardware, software, and network components.
• Maintain & Repair:
  
  Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues.
• Customer Training:
  
  Educate customers on proper usage, color management, and best practices.
• Project Execution:
  
  Follow installation and escalation plans to meet deadlines and quality standards.
• Proactive Support:
  
  Use monitoring tools to identify and prevent potential issues before they impact operations.
• Customer Engagement:
  
  Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels.

• Strong mechanical, electrical, and electronic troubleshooting skills

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence Typical candidate possesses 4-6 years in field service, technical support, or printing press repair Excellent communication and problem-solving abilities Ability to work independently and under pressure

• Valid driver’s license and reliable transportation Ability to lift, bend, and stoop throughout the day

• HP Indigo knowledge
• Printing industry knowledge
• Ability to integrate hardware/software solutions

Candidate must reside in the greater Georgia area. This is a field-based role with 80% travel to customer sites. Travel distances will vary day-to-day.

The pay range for this position is $24 to $34 USD per hour (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• 15 days paid time off (US benefits overview)

• Services Schedule
  - Full time
• Shift
  - No shift premium (United States of America)
• Travel - 75%
• Relocation
  - No

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

You want to reshape the way the world works. So do we. You’re looking for more than just a job; you’re looking to make a difference. That means creating something new. Something that matters. Something that changes how the world works for the better. A career at HP can help you build the tomorrow you want. Let’s grow together.