Director of Product, UPS Digital

Job Description

This is a senior product leadership role responsible for owning and growing a portfolio of SaaS and technology products designed to optimize the ecommerce experience for merchants. The Director of Product will lead cross-functional product pods — spanning engineering, design, and data — from strategy through delivery, with full accountability for product outcomes and commercial performance.

This role is ideal for a product leader who thrives in both build and scale modes: someone equally comfortable standing up net-new products, running structured PMF experiments, and driving an established product toward aggressive revenue targets. The portfolio carries a $20M revenue goal, and the Director will be expected to own that number — from pricing strategy to go‑to‑market to customer retention.

A working knowledge of AI and experience developing AI‑enabled products is expected. This leader will identify where AI can create differentiated value in the merchant ecommerce journey and partner with data science and engineering to bring those capabilities to market.

This is a people leader role. The Director will manage and develop a team of Product Managers, build a high‑performing product culture, and serve as a strong voice in cross‑functional and executive conversations.

• Provides expertise in financial and market analysis, and develops and implements corporate and business‑level strategies in accordance with that analysis.
• Anticipates strategic issues and ensures that all stakeholders' behaviors are aligned with the strategy.
• Participates in decision‑making regarding the organization's strategic direction, ensuring that decisions are cost‑conscious and produce the desired ROI.
• Shapes long‑term portfolio strategy across both new and existing products, identifying adjacency growth opportunities within the merchant ecommerce space.
• Leads structured product‑market fit (PMF) testing for new products — including hypothesis definition, customer discovery, and iterative validation — before committing to full‑scale investment.

• Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two‑way communication, and delivers value to business partners.
• Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results. Develops trust and influence among key business partners.
• Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.
• Shapes executive decisions and positions the product portfolio as a strategic driver — translating product performance into business narratives that resonate at the leadership level.

• Owns revenue targets and business case integrity across the portfolio, with a direct line of accountability to a $20M revenue goal.
• Balances growth, margin, and long‑term value creation; influences pricing strategy and investment decisions.
• Anticipates future‑state business needs and develops rationale for investing in new products or capabilities to meet long‑term objectives.
• Leads others to develop alternative approaches and solutions and applies various analytics to assess the viability of each option.
• Presents business cases for change to executive leadership and negotiates for investment (e.g., time, resources, funding) in recommended solutions.

• Leads the identification, design, and delivery of AI‑enabled product capabilities across the merchant ecommerce portfolio — including intelligent recommendations, predictive analytics, and workflow automation.
• Partners with data science and engineering to define AI product requirements, evaluate model performance, and bring AI features to market responsibly and at scale.
• Stays current on the evolving AI landscape — including LLMs, agentic workflows, and emerging tooling — to inform roadmap decisions and maintain competitive positioning.

• Leads agile product pods comprising engineering, design, and data…