Consulting​/Principal Engineer

Are you passionate about improving Sales and Customer Service technology to deliver better customer outcomes?

Do you enjoy optimizing workflows and systems to drive efficiency, growth, and innovation?

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.

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We deliver, maintain and support the technology used by critical customer relationship functions across LNRS. By optimizing Sales & Customer Service workflows and operations, we help drive revenue growth, operational efficiency and customer satisfaction.

In this role, you will support and enhance the technology that underpins critical customer relationship functions across LNRS. You will focus on optimizing Sales and Customer Service workflows and operations to improve efficiency, enable growth, and deliver strong customer experiences. Working collaboratively, you will help ensure systems and processes effectively support business objectives.

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni‑Channel, and Knowledge.
• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
• Configure and customize Service Cloud features such as Email‑to‑Case, Web‑to‑Case, CTI integrations, and Live Agent/Chat.
• Integrate Salesforce with third‑party applications using REST/SOAP APIs, Platform Events, and middleware tools.
• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
• Perform data migrations and manage data integrity using tools such as Data Loader, Workbench.
• Monitor system performance, troubleshoot production issues, and implement timely resolutions.
• Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.
• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand‑ups, sprint reviews, and retrospectives to ensure timely delivery of features.
• Manage and execute Salesforce deployments using Git Hub Actions‑based CI/CD pipelines, ensuring reliable, automated, and version‑controlled releases across sandbox and production environments.

• Hands‑on Salesforce development experience, with at least 3 years focused on Service Cloud implementations.
• Proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC).
• Deep expertise in Service Cloud configuration:
  Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
• Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
• Proficiency in Salesforce Flow (Screen Flows, Auto‑launched Flows, Scheduled Flows) and declarative automation tools.
• Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
• Proven experience working in Agile/Scrum teams — comfortable with sprint‑based delivery, backlog grooming, story pointing, and iterative development cycles.
• Hands‑on experience with Git Hub CI/CD pipelines for Salesforce deployments, including Git Hub Actions workflows.
• Active Salesforce certifications required:
  Salesforce Platform Developer I (minimum);
  Platform Developer II preferred.
• Strong analytical…