Principal Engineer

Responsibilities

• Design, develop, test, and deploy custom Salesforce solutions with a primary focus on Service Cloud features including Cases, Entitlements, Service Console, Omni-Channel, and Knowledge.
• Build and maintain Lightning Web Components (LWC) and Aura components to meet complex business requirements.
• Develop Apex classes, triggers, batch jobs, and scheduled jobs following best practices and governor limit guidelines.
• Configure and customize Service Cloud features such as Email-to-Case, Web-to-Case, CTI integrations, and Live Agent/Chat.
• Integrate Salesforce with third-party applications using REST/SOAP APIs, Platform Events, and middleware tools.
• Design and implement automated workflows using Flow Builder, Process Builder, and Approval Processes.
• Collaborate with business analysts and stakeholders to gather requirements and translate them into technical solutions.
• Conduct code reviews, maintain technical documentation, and enforce coding standards within the development team.
• Perform data migrations and manage data integrity using tools such as Data Loader and Workbench.
• Monitor system performance, troubleshoot production issues, and implement timely resolutions.
• Stay current with Salesforce platform updates (3x annual releases) and proactively identify opportunities to leverage new features.
• Participate actively in Agile/Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure timely delivery of features.
• Manage and execute Salesforce deployments using Git Hub Actions-based CI/CD pipelines, ensuring reliable, automated, and version-controlled releases across sandbox and production environments.

• Hands‑on Salesforce development experience, with at least 3 years focused on Service Cloud implementations.
• Proficiency in Apex programming, SOQL/SOSL, and Lightning Web Components (LWC).
• Deep expertise in Service Cloud configuration:
  Cases, Queues, Assignment Rules, Escalation Rules, SLAs, and Entitlement Management.
• Experience with Salesforce integration patterns using REST APIs, SOAP APIs, and Platform Events.
• Proficiency in Salesforce Flow (Screen Flows, Auto‑launched Flows, Scheduled Flows) and declarative automation tools.
• Solid understanding of Salesforce security model: profiles, permission sets, roles, sharing rules, and OWD settings.
• Proven experience working in Agile/Scrum teams – comfortable with sprint‑based delivery, backlog grooming, story pointing, and iterative development cycles.
• Hands‑on experience with Git Hub CI/CD pipelines for Salesforce deployments, including Git Hub Actions workflows.
• Active Salesforce certifications required:
  Salesforce Platform Developer I (minimum);
  Platform Developer II preferred.
• Strong analytical and problem‑solving skills with the ability to architect scalable solutions.
• Excellent communication skills with the ability to present technical concepts to non‑technical stakeholders.