Equine Enthusiast - Customer Service Representative - Riding Warehouse - Alpharetta, GA

Position Details

Employment Type:

Part-Time

Hiring Range: $16–$18 per hour, depending on experience

Schedule:

Late afternoon Monday–Friday;
Saturday shift required

Hours:

Part-Time (minimum 20 hours/week, maximum 28 hours/week)

Location:

Alpharetta, Georgia;
On-site (No remote or hybrid option)

We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

The Sports Warehouse Family of Brands

• Tennis Warehouse
• Pickleball Warehouse
• Padel Warehouse
• Running Warehouse
• Tackle Warehouse
• Ice Warehouse
• Inline Warehouse
• Derby Warehouse
• Riding Warehouse
• Skate Warehouse
• TYPTI Warehouse

• Medical, dental, and vision insurance*
• Life insurance*
• Short-term disability coverage*

• Paid vacation*
• Paid sick time

• 401(k) retirement plan
• Profit‑sharing program

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations

* Available to eligible full-time employees.

Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs through various communication channels in a professional and timely manner.

• Have first‑hand experience caring for, riding or training horses.
• Experiential knowledge within western, endurance, or English disciplines.
• Deliver friendly, professional and helpful support to all customers and assist in meeting needs or exceeding their expectations.
• Possess excellent verbal and written communication skills.
• Problem solve and utilize available resources to locate answers to product/order questions.
• Demonstrate a comprehensive understanding of current company policies, procedures, products and services.
• Be flexible during busy times by helping fellow co‑workers and function as part of a team.
• Have the ability to multi‑task and remain composed under pressure.
• Continually learn and develop skills relevant to the role.
• Bring a positive attitude and strong work ethic to the workplace.

• Ability to understand and calmly address customer needs, concerns, and complaints effectively.
• Ability to learn and use new technology quickly.
• In‑depth understanding of the products or services the company offers to effectively assist customers.
• Ability to learn about new products, services, or updates as needed.
• Proficient in Microsoft Office Suite.
• Demonstrate ability to learn new software applications.
• Communicate clearly and professionally during conversations.
• Demonstrate active listening skills.
• Approach problem‑solving with creativity and innovation.
• Exhibit a professional demeanor in all interactions.
• Interpret and execute written and verbal instructions accurately.
• Follow directions well and gain clarification as needed.
• Adapt to new circumstances and execute multiple tasks and deadlines.
• Excellent organizational skills.
• Maintain focus, attention to detail effectively.
• Work independently and remain motivated.
• Recognize when to seek assistance and collaborate effectively.
• Foster a positive attitude and strong work ethic, contributing actively within a team.
• Maintain a standard of conduct that will maintain an orderly and productive workplace.
• Uphold standards of safety and cleanliness in the work environment.
• Practice good judgement in actions and decision making.
• Abide by all Sports Warehouse policies and procedures.
• Demonstrate a sense of pride in your work and represent Sports Warehouse in a favorable manner.
• Other duties deemed necessary to support daily operations of Sports Warehouse.

This position has no direct supervisory responsibility.

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