Public Safety Dispatcher

## Public Safety Dispatcher Apply locations:
Viejas Band of Kumeyaay Indians time type:
Full time posted on:
Posted Yesterday job requisition :
JR100455

Job Summary Acts as the link between the Security Department, general public, Team Members and public safety agencies. Responsible for receiving, dispatching, and logging all request for security assistance and monitoring radio’s, alarms, and outside camera in order to detect crimes or disturbances, protecting Tribal assets, and providing a safe environment for guests and team members.

Job Description
• Screens incoming telephone calls for requests for, Police, Fire, and Medical Emergency Service assistance as well as for non-emergency, administrative and Enterprise business requests; directs incoming calls to the proper officers/units.
• Receives and dispatches requests for services from outside public safety agencies, Tribal Government and Tribal Government departments, San Diego County Animal Control, vendors, contractors, towing services, and locksmiths.
• Receives all calls for medical assistance from Team Members or members of the community, processing such calls for nature and severity of medical emergency.
• Coordinates and dispatches appropriate medical resources, relaying pertinent medical information on the patient to responding personnel.
• Provides pre-arrival instructions in accordance with policy to ensure safety of patients, bystanders, and responding personnel.
• Monitors emergency radios for traffic directed to the Communications Center.
• Dispatches calls for service to proper officers/units and assists units in handling the requests.
• Using a Computer Aided Dispatch (CAD) system, monitors and updates officer/unit location and status, prioritizes calls for service, and monitors pending calls.
• Logs all criminal history and driver's history as requested.
• Monitors alarms and notifies proper units, or other personnel, of any alarm activation or other problems.
• Observes the exterior premises of the casino and parking lots on closed circuit television monitors to detect crimes or disturbances, protects Tribal assets, and assists in ensuring the safety and welfare of guests and team members.
• Assists guests and the public at the front counter with general inquiries and lost and found property.
• Learns and maintains knowledge of officer policy and procedures; the methods of handling difficult public contacts; the operation of telephone console and/or central communications equipment; rescue and emergency response procedures;
Federal, state, and local laws and ordinances; terminology and jurisdictional boundaries; and available types of emergency services.
• Learns and maintains knowledge of the general geography of the Casino, Outlet Center, and Reservation, including but not limited to Reservation boundaries, surrounding jurisdictions, street numbering system and primary highways and roads.
• Learns and maintains knowledge of the radio codes and signals in the Viejas Tribal Security and Radio Code Book.
• Learns and maintains knowledge of telephone interview and information gathering techniques to ensure the rapid and accurate collections and dissemination of required information.
• Observes and reports to supervisor any criminal activity, disturbances, suspicious persons, or violations of Casino policies and procedures.
• Maintains required activity logs and equipment logs pertaining to Security Department.
• Acts with discretion and confidentiality in handling sensitive information; required to sign and adhere to a confidentiality agreement.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Does not provide supervision to other team members.
• High school diploma or general education degree (GED).
• Possess a valid driver’s license and maintain a satisfactory driving record.
• California Responsible Beverage Service Training required upon hire.
• Must be age 21 years of age or older.
• 1 to 2 years of experience in the operation of a telephone switchboard or communications equipment; or
• 1 year…